Customer Testimonials
Efficient delivery and on time.
Great customer service.
I was very happy customer because the staff (Brenda) was wonderful helping me navigate . I’ve been with Osterman for over a decade and the customer service in Pittsfield is wonderful!
Olwen Dowling
Automatic monitoring of propane levels and pre buy guarantee are worthwhile programs offered
Customer service is very good. Every time I call there is a friendly voice answering my questions.
The only downside I experience is their office monitoring gauge of my propane usage is incorrect.
Good service.Polite delivery people
easy tp mske the appointment and no problem with the delivery. We were away from home when the delivery was made and never realized it was here until I got this request for the survey. In the past there has been a bill left on the doorknob but I guess that system has changed.
Quick delivery for my call to them
Our auto delivery program has been very good for us. We don't have to worry about running out of fuel. The website has been very useful for checking Lp levels, delivery histories and payment histories. The option to pay online saves time and resources. However, we don't always get a delivery receipt when the delivery is made. We can get the information on the website but we would rather know the information when the delivery is actually made.
Great customer service so far!
Requested manager because of the issue, and she did call and resolved right away!
Thank you!
Staff is very easy to deal with and pricing is very competitive. Extremely responsive to service requests.
We appreciate monitoring and automatic propane deliveries.
This company works with you. My family and I are greatly appreciates them being very understanding
Delivery staff is always great! Much appreciated 😊
Delivery driver was very friendly. I called on friday and you were here by monday!
We are pleased with your service.
Friendly and easy service
quality, attention, professionalism, ease, cost
easy to deal with. good drivers/delivery guys.
Always responsive with accurate information and friendly customer service.
I asked that the driver call me before arriving so I could make sure dogs were locked up in house. The driver did call me and made sure gate was closed when he left. I appreciate the consideration I was given.
Quick delivery
Propane delivery in timely manner.
Timely and never an issue
Great customer service and skilled/knowledgeable technician support. Prices are reasonable and delivery people are prompt and courteous!
Always answers phone & delivers when needed. Dependable.
Online account access BUT I really miss the actual delivery slip that used to be available. Can we please have that back?
always put invoice inside red door by garage. invoice had blown off outside knob and luckily I found it on ground 20 ft away. windy up here.
You have continued to provide immediate services upon requests. Your office staff and techs are courteous and knowledgeable.