Customer Testimonials
knowing that I never have to be concerned about having propane delivered. Your service is exceptional
Dependable automatic delivery.
Fantastic and dependable service. Western New York winters can be difficult and unpredictable, it is so nice to have a professional energy company by our side and taking care of our needs.
Convenient
The service techs that were there to install the 120 gallon tank were incredibly polite and respectful. There was a trainee on the team, first week on the job but he still did a great job.
The lead mechanic was extremely knowledgeable and even taught me something about the system and the settings he was looking for.
Delivery is always before I run out and I never have to call for a delivery
Very responsive office people and efficient field staff.
The service manager was very responsive to my request for a new regulator after my boiler servicing company suggested they be replaced. Eric, the service technician who came out, did a thorough review of my delivery system and was very knowledgeable. He went out of his way to answer my questions and explain the workings of the propane delivery and boiler system. While he could have easily just replaced the parts and left, he made sure I understood what he had done and why. I felt very confident that my delivery system was safe and in good working order. What great customer service! Eric is a great asset to your company.
Superior gives good, friendly and dependable service at a fair price. I don't have to worry about running out of fuel.
Fast, professional, and friendly service
Great customer service. Like the lock in price per gallon.
i AM WAITING TO SEE IF THEY HONOR THE CONVERSATION WE HAD ON FRIDAY WHEN THAY SAID THEY WOULD HONOR THE AGREEMENT I SIGNED IN AUGUST GUARANTEEING ME THE RATE IS SIGNED UP FOR. THEN
All of the people that have been sent to my home have been VERY professional about their work and a relationship with the customer (me). This was very true of the men who installed my new
air conditioning and furnace a few years ago. The same is true of anyone I have had contact with on the phone. My only problem has been contacting specific people--getting the correct
phone number for my problem. The ladies at Burnwell have been very helpful.
Leonard P and Ellyn J Ceglie
P.S. We are in The Villages, Florida for the winter. If you need to call us, the number is
Phone number removed our e-mail is Email address removed address 670 The Villages Fl. 32162
Quick response and courteous, helpful staff!
We have lived in NY since Sept. of 2017, we have always had excellent service. Before we moved from Virginia, my son lived here and was serviced by Superior and at times we had to help him out with his bill, I was always treated with the utmost respect and was always given professional service as I am given now
I like (1) the prepurchase option, and (2) not having to worry about when I need a delivery.
I have had 4 other propane companies. All of them went "south" on me with poor service and poor customer attitude. My problems have been over since I went with your company! All of the service people that have worked on this home have done an outstanding job. They really cared about what they did.
Your best service person of all is your driver Nate. He gave me his cell phone number so I can deal directly with him. He has taken a personnel interest in serving our estate. His communication skills are excellent as is his reliability. Always a pleasure to take to him and have him here. Nate is a GREAT credit to your company.
Product is product but the service is what makes a company! So far all the people I’ve met or talk to on phone have been great !! Seems almost like family keep up the good work!
Reliable and helpful.
On time delivery
Prompt and respectful
Prompt propane delivery
Excellent customer service. Always showing up at the right time to fill tanks when low
Prompt service and availability. Easy on-Line payment and a record of use
Attentive staff on phone
You come to my house and fill my tank and I use it to keep warm
all very professional service.
Really good driver. Friendly & accommodating. Also really appreciate the Loon Lake buying group rates.
Fast, efficient delivery. Flexible options. Fair pricing.
I was recently contacted by a Superior Plus customer rep....he was very helpful in addressing our situation.. we are thankful that he was able to help... we also have a great deal of respect for our 'delivery' driver...he is the best... thank you Superior for caring about your customers.