Customer Testimonials
I can cook
Fast but expensive
Although your transponder battery failed on one of my 1000 gallon tanks causing no heat on a cold winter weekend in the FingerLakes due to it being empty, your Sunday team managed to fill me up and get things warm in under 6 hrs. The technician was extremely helpful and knowledgeable.
Office staff pleasant & helpful!!! Prompt service & fair prices.
Don’t have to worry about running out of propane. Very nice service.
Competitive prices and skilled services
Great service but prices are terrible for a person that’s on a fixed income.
very timely with propane deliveries and quick response time when asked questions.
I appreciated the professionalism of the two associates who came and swapped over my tank and the removal of the old. They were very polite and courteous. Also for the individual who was promptly there the next morning to fill the new tank up so we did not run out of propane.
Your office associates who took my call, understood what my needs were and arranged the work to be done, thank you. Everyone was customer driven. Thank you!!
Customer service is outstanding. Questions regarding billing, delivery and account status are answered directly and politely. Very helpful and customer focused.
Thank you.
Chuck Least
Fair pricing, friendly and have never run dry.
Professional, reliable
Always friendly when I call the office!
I like that when I call with a question or a problem I got an answer and not a big runaround.
Customer service is superior. Always get resolution in one phone call.
Fast and friendly service
Prompt service and good quality products
Contract price
Tank refills happen based on automatic tank monitoring
Regular billing through the year based on total annual usage.
Friendly driver/service technitions
well organized web based account management
The automatic refill service is excellent as was the response time when I requested a delivery. The website is very easy as is the automtaic billing and payment system.
The office is very polite and knowledgeable when I call. They take care of my problem or help me in any way. I have never run out of propane so I feel very fortunate that I can keep warm all winter. Thank You! And Merry Christmas and Happy New Year!
Came when needed. Deal with my driveway. Thanks
All of it and the drive if very nice
We had just purchased a house and the tank was less than 10% ... we own the tank and superior plus understood the urgency of getting fuel out to our property for our family. They did the inspection within a few days of our call and they filled us up a couple days after that. Very stress free, kind and knowledgeable people.
Very responsive to problems /knowledgeable service technicians /delivers on time with a smile
Willing to negotiate favorable pre season community rates knowledgeable and friendly office staff.
First time customer and the service was quick and easy.
I love the price on the prepay contract.
Over the years [35] I have used your company Johnson and burnwell and what it is today always have had great service. In that time in the begining I had a problem with the regulator being defective, I worked second shift and got home it was 40 degrees in the house. Called the hot line and by 2am on a Friday night we were back in business . That is why I still choose to do my business with you thank you
Customer service
You haven't let me run out of propane.