Customer Testimonials
Every employee at the store is incredibly friendly and very knowledgeable about what the store has to offer. We’ve never been dissatisfied with any purchase or repair!
Keep doing what you’re doing!
You all are great!
I have already sent my son-in-law a gift certificate to Pocono Bike and he used your services to assemble his bike.
Everything went good
Great customer service!
Friendly and helpful service.
Great shop with knowledgeable and friendly staff, outstanding work done with the local cycling community
did the work that was promised.
on time.
good value.
Great service! Very knowledgeable staff and reasonable prices
The product stocking and variety is not enticing but the personal service is stellar.
My son is new to the biking world and I know pretty much nothing. All of our questions were answered and plenty of time was taken to make sure we knew what we needed. No high pressure and we were never made to feel like a bother. I will definitely recommend to others. Also, I like the dogs.
Friendly and competent staff- speedy service.
Both Dan and Chris were tremendously kind, helpful, knowledgeable and accommodating!!!
In the past, as a woman with a bigger body, going into bike shops has been stressful at best, and a downright misogynistic expensive nightmare at worse. On top of this, I know maybe the tip of the iceberg's equivalent when it comes to bike maintenance, so I was nervous that I was going to be talked down to or made to feel like an idiot for not doing something correctly. I am so happy to report that there is none of that at Pocono Bike! Everyone I've encountered on staff seems to just be happy you're on a bike; it really is refreshing to have someone as enthusiastic about your safety and enjoyment as a rider. I'm really thankful that I have a shop like yours in my community and I will gladly recommend your services/products to friends and colleagues. Oh and your dogs are very cute, too!
Good vibes, great dogs!
Everyone at the store is extremely helpful and amazing. I purchased two bikes from them had multiple services done, and they’ve always steered me in the right direction.
Friendly, knowledgeable staff
Good selection of products
AWESOME customer service! The service here is a game changer. The person I dealt with was very willing to teach. Nice variety of products too
Help and knowledge from staff.
Everything you guys have done foe and with me had been great...
Great service at a great price.
Friendly service. Good products
Good customer service.
Salesman thoroughly explained mechanics of the bike.
Unfortunately he was not very friendly. Also I have no fear of dogs however 2 customers turned around when the dogs came up to the entrance and barked at them. You may have lost a customer.....
Very helpful
Helpful, informative and knowledgeable!
Poccono Bike Shop was great! I was looking for a mountain bike and the man there helped me right away and I left there with a bike and some other things.
Great product, excellent service, great education on the product. Service was friendly and excellent!
Always willing to help and answer questions. Very knowledgeable. Awesome that they give back to the local community
I'm always confident when I bring my bike in for repairs and modifications. Danny and company are awesome! Speaking of the and "company", Cadence and Frank are the perfect hosts. I wish my furry friends were as friendly and well behaved!
Everyone we interacted with was kind, friendly and very informative. Things were explained in a thorough manner and we never once felt like we were being sold things we didn’t need. I am so happy to have an upstanding small business like this in our town.