based on 408 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional kind customer service with solid repair work at a fair price.
Everyone’s patience and time in helping me understand things. Service is thorough and efficient. They keep me on the trail!
Always helpful with attention to detail . Fast service.
The quality of products and personal one on one service. Also they provide Veterans discount
Eric and Y-Not always do everything they say they will...and then more.
I needed a spoke on a discontinued wheel and Eric located one on E-Bay so he could complete the repair. I drive 20 miles to get to the store and right by several other options.
Experienced & qualified service.
Excellent service
You are the only shop I buy bikes from and have service work done. The owner and staff are friendly, professional and know how to treat their customers. This is worth my business every time.
Very personal and they know what they are doing and reasonable prices
Products are first class. There are lots of options. Service is quick. Staff is friendly.
Took my wife’s bike in on Friday for a new tire.. Bike was ready the next day. Thank you!
Friendly and helpful staff. Willing and able to reasonably discuss bike repairs or modifications without pushing the purchase of a new bike.
The sales person is very friendly and helpful. He always services our bikes so well, they always look new when hes done. You have a wonderful selection of bikes. Your store has everything a bicycle enthusiast would ever need.
attention to detail and timeliness
Quick service and reasonable prices
Top of the line products and services!
The young lady who waited on me was very customer-oriented. She helped answer my questions and took her time showing me possible solutions. I ended up buying a bike light and a cargo net. I will come back again when I’m biking in the area.
The YNot experience was great. I was impressed with the staff competency and professionalism. They did a great job servicing my bike.
pleased with service and products
Y Not Cycling is an honest company that does a good job of keeping your bicycle in tip top shape. The people are nice and courteous and willing to help.
Great selection and service, thank you!
Personal service with professional help.
Eric is very knowledgeable on bicycling and has taken care of our family for years
The people!!! Eric is awesome as is the other staff. Love coming in- worth the visit every CC time!!!
Can’t say enough about Eric, Rick,Jeff, and Sophia. They are all so nice and attentive when you come in. They make sure they answer your questions and Jeff pays a lot of attention to detail when he’s working on your bike. They sell quality bikes and accessories. The staff attends classes and gives classes, plus they have weekly rides. Their shop in Lexington is on a super nicely paved bike trail.
The best bike shop around. Always very helpful, kind, and knowledgeable.
Fair pricing and great customer service.
Always Friendly & Helpful 🙂
Service was excellent. He was willing to take time with us for our son to try different bikes and see which one was best for him.
Dave is always helpful and knowledgeable.