based on 418 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We appreciate the staff who are always professional, knowledgeable and always willing to help with any questions or issues with our bikes. They always help us even when we stop in without an appointment.
The products we have and use are great.
knowledge of the product
Everyone was knowledgeable and friendly
Excellent Service!
I dropped my bike off for a routine tune-up, and to also have it adjusted because not all the gears were working. Staff was very friendly, called to provide updates, and did excellent work. My bike is riding so much smoother now. Great Job!
The young lady that sold me the bike was very helpful. The shop didn’t have a bike to fit me at the time so she took my name and number. As soon as one came in she called immediately for me to come check it out and I bought it.
Friendly knowledgeable staff who are focused on taking care of their customers.
Quick and easy service. Highly recommend!
Eric and the entire Y-Not team is a pleasure to work with. Highly recommended for bike repairs - large or small!
This is the 4th bike we have purchased from Y-not. Today we traded in our daughter’s first bike for an adult sized- entire process took less than 20 minutes. Always great service.
We like the personal service.
Great bikes and knowledgeable staff to help shoppers.
Friendly service and very knowledgable help by Dave
Excellent service with a quick turnaround. Highly recommended
quick and friendly service great prices
you guys are FIRST CLASS !
Customer service
Place is great!!
Quality
Everything
Had a great experience renting an e-bike! Very convenient location to the bike trail.
Professional mechanic who does it right the first time.
This was my first visit to Y-Not in Lexington. They have a very nice assortment of bikes and anything else that you could possibly need for biking. What stood out to me the most was how nice their staff are. They had (2) employees working. One was a middle aged gentleman that was helping a disabled man fix his bicycle seat and the other was a young lady probably in high school. She was quick to help me and answer all of my questions. I ended up purchasing a bicycle carrier and pump from her and she installed the bike carrier for me and explained how it worked. I also witnessed her taking care of another customer and she was very kind to him. I would definitely recommend Y-Not and will definitely return.
I requested a higher priced tuneup and was told I didn’t need it.
Honest and friendly means everything!
I dropped the bike off for their Spring Tune-up and must admit it was in filthy when i brought it in and upon picking it up it was not only tuned up to perfection but was so clean i could see my fingerprints on the frame it was so clean !
Friendly and knowledgeable service
The Y-Not staff is friendly and knowledgeable. The store has a great selection of bikes and accessories. Their service is great, issues are addressed, good turn around time, and reasonably priced.
Very satisfied with workmanship and quick service with everything performed as requested on five bikes.
Did a great job repairing my chain and giving my Bike a general tuneup. Much appreciated!
Easy to work with, great people!