Member Testimonials
There are variety of group classes I can choose . The time of classes were convenient for me. The instructors were all good and easy to follow
There's plenty of equipment and a good variety. Staff are always very helpful and friendly. Overall welcoming environment. My husband would have one complaint, though, about how much the swim team occupies the lap pool.
The large range of activities. The personnel are so friendly.
I like swimming place
Nice clean facility
Very accesible
Good schedule
Great staff
1.The front staff greets us like they are genuinely glad we came.
2.The place is spotless. The cleaning lady is ALWAYS making sure the bathrooms are clean.
3.I love the way they offer activities for all age groups.
4. I really appreciate how they welcome Seniors with activities and classes to meet their needs.
5. Even though I do not play pickleball, clear everybody else does. The Y provides many time slots for Pickle Ball players-Beginners and Advanced.
6.I LOVE the way they allow swimmers to have time in the pool as well as water walkers. The Y recognizes that pools are not just for swimming. Water workouts are a form of exercise that really helps those who cannot exercise on land.
7.The Dancel Y welcomes all people with varied interests. Their crowded parking lot reflects this.
8.I am so glad they have great operating hours-especially on weekends. This gives everybody a time to take care of their health.
THANK YOU DANCEL Y-FOR CARING!👌🏽🥰🥰🥰🥰🥰🥰👍🏽
I just re-joined the Y after a hiatus due first to the pandemic and then to medical events. What I most like about the Y are the many versatile weightlifting machines. There are so many choices and helpful ways to work out without injury.
friendly staff and clean facilities
Multiple ways to exercise, friendly staff, convenient hours, camaraderie among members
Friendly people and good equipment and amenities.
Many opportunities of various forms of exercise. Clean comfortable environment. Friendly and helpful staff members.
Friendly attentive staff, clean facility, positive vibe in general
It's cleanliness and the staff.
The staff are amazing.
I like the warm pool when it is warm unfortunately that is not often. I have bad arthritis and have been coming for many years for the water aerobics in the warm pool. It seems to be colder recently. Since you have a lot of people that have arthritis you should put the heat on the pool early in the day so the water gets warm for the class and not just before class. This is my only interest. Lately I haven’t been able to come because of the cold water along with cold air blowing around the pool
Excellent staff - helpful and polite.
The staff there is fantastic! large variety of exercise equipment
Good staff and good programs
This is my home away from home. The warm pool is my heaven on earth. My arthritis, hip replacement, and severe back issues remind me daily of what life is with pain. The warm pool immediately cures that issue. It provides immediate relief beyond belief. The classes I attend give me a sense of accomplishment and freedom. It definitely beats my home life in my recliner or bed. I pray that the water heating system or bad thunder storms do not ruin my week.
The instructors, management, customer service, and maintenance keep this location a “TOP CHOICE” for me in the Howard County area. My only issues are parking lot is often full during peak times. Also the Men’s Locker Room needs repair or replacement. Many of the lockers are unusable. Hot water in the shower area is often limited. This makes for a quick clean
I have been a member for over 16 years and hope to continue another 16 or more. This place should be your “HOME” too
The flexibility and opportunities to exercise in so many different ways,
Convenient
Amenities and activities
Great staff
Front desk person was very helpful and smooth process.
diversity, class options, nice gym
There is a good variety of programs for kids and families through out the month. The schedule works well for us during the school year. If not, there is always the option to go nearby at the Catonsville location.
The staff is, overall, very friendly and helpful. There is one woman, older with white hair and glasses, who could use better training on approaching and interacting with Y members.
Upon walking through the doors, my excited daughters ran straight to the Family Room during a craft session. I chased after them to catch up. It slipped my mind to scan my bar code. The woman walked up to me and scolded me for not scanning in. Her tone was annoyed and not friendly.
Later in the day, I assisted my 8 year old daughter in the woman's locker room. As I finished up blow drying her hair, the same woman saw us and scolded us for being in the women's locker room. Now, if she had used better language and a gentler tone to speak to me to let me know that the other locker room is available for younger girls, I would have been appreciative of the reminder. Instead, she was condescending and rude. My daughter felt like we had done something absolutely wrong, as if we were in trouble.
I have only seen this woman at Dancel a handful of times, so crossing paths with her does not interfere with my overall experience at the Y. I do not believe these are isolated incidents, but this is just her personality. I have no reason to believe she cherry picks certain people to be nice to -- this is just her demeanor. Later, I witnessed her speak to another family in a similar manner. If she is condescending and unpleasant to everyone, I would strongly recommend she has training on how to better assist, speak to, and approach members.
I hope this feedback helps you and your staff. I would hope for a great experience for everyone who benefits from the Y. This ultimately starts with your staff.
The Y has a variety to workout options, programs and equipment, the pools are great, the hours are good, and the staff and members are friendly. There is something for everyone. It is an overall good experience.
Great classes. Clean water in the pools. Friendly staff.
Very helpful Trainer