based on 7432 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
For whatever reason, this location has disappointed me in the wing quality. Wings were extremely hard or not very fresh. The fries were lukewarm at best. Been a long time customer of EC and I believe and know their service can be better.
Great food, great service
Good food and nice people to sever you
Great food, prices and staff.
Great food and Great service.
Employees very nice. Wings were good
Food was delicious, waitress was knowledgable and, polite, and provided exceptional service
Wings were not freshly cooked
The food is great and gets to table fast. Service is amazing
Great experience. Food was as expected.
Put seasoning back on the potato chips or ask if seasoning is desired and be a little more generous with the sauce. Especially on Togo orders since it is all soaked into the chicken by the time I get home so the chicken appears to be dry.
Service was very slow, waitress never came back to refill my drink , didn’t provide me with any silverware, just very subpar service
Always a good experience coming to this location, wings are 10/10’and hands down the best in town.
Love the variety of the menu and it is delicious!
Great food and great service by Deanna our waitress!!
The food always comes quickly. The food is delicious & the servers are very attentive.
Used to be I'd give a 9 or 10, but your hot sauce isn't as spicy as it used to be. It could be my tolerance for capsaicin going up with regular hot sauce use, but I strongly suspect all your sauces have have been deliberately made milder (possibly as an attempt at wider customer appeal I guess?) over the years since other hot sauces from elsewhere haven't diminished their spiciness noticably. It would be great to have a tier of hot sauce better catering to chili pepper and buffalo wings lovers.
Combined with the cost of chicken going up and inflation means your restaurant just isn't as appealing as it used to be. Convenient for hot wings when I don't want to cook, but better hot sauce elsewhere that cost less at this point. Monday and Thursday are the only days I see any point in going due to wing specials, but even that is less appealing due to price increases over the years.
Also, bring back the original insanity wing that a waiver had to be signed for. Only got it about once a month, but enjoyed it.
You didn't disappoint me. My wife and I don't get out too much and go to very few restaurants. East Wings is one of our favorite places to go to when we do go out to eat. The food and service is always excellent,
We have eaten in the restaurant several times. Food and service were excellent and we recommended place to others. Ordered takeout on Tues. We ordered 25 Honey BBQ wings. They were Very over cooked, dried out and sauce non existent. They were not enjoyable The 25 Hot Honey wings were better. They were still slightly over cooked, but had sauce which helped. If this had been our first time eating there, we would not go back. We were very disappointed!
Was greeted when entered the restaurant everyone was very friendly and fast service and the food was great and restaurant was very clean
STRAWBERRY LEMONADE WAS TOO WEAK
Great hospitality and the food came out quick. Quality was outstanding
We love eating here! But the dining area lacks in cleanliness. The booths and tables need to be pulled out and really swept good and mopped..also the window sills are really dirty. Other than that we've had no complaints except for a few people being on their phones instead of checking to make sure we have what we need.
Always very pleasant.
Food and service are always great! Wish we had the JC location back…. We used to go all the time. Now only when we have jobs in Kingsport.
Great service from Sarah and a very good lunch!!
We came a few months ago and the wings chips service were amazing. So we thought we would try again. Got a beer ordered and in 5 min we had our chips which were really tasty but then even before we had 3 sips of our beer a few minutes later received the wings. They seemed to be already cooked and maybe put back down in fryer for a sec and served to us. so very dry and tough. Very disappointed. There were only 3 other families there
Food was great, service was great.
I enjoyed the chicken philly and I typically don't like sweet potato fries but I'm a new fan.
Always love the wings.