Customer Testimonials
Easy to work with.
Friendly staff
Chris always does great work and is focused on his customer’s needs!
We received fast, friendly and professional service
Eric is so thorough and detailed we appreciate his professionalism.
Always polite, always let me know when you will be arriving, and I always know you will take of my home inside and out.
Timely, thorough, and professional
I want to thank Byron of the Jasper/Calhoun ARROW offices for his outstanding care, consideration, and professional handling of our recent home pest invasion on his August visit. Byron took the time to ask questions, decide the best locations for traps, the most effective methods of eradicating rapidly, and offered intermediate term ideas for maintaining proper pest control until his next visit. He also requested I contact him in mid-September. Byron's knowledge and insight led to a rapid decrease in pest incidents in 24 hours, and a near-total eradication with 72 hours. Thanks, Byron! R. Watts & C. Cagle
Friendly and Fast
I love the people that answer the phone. I'm usually calling for an emergency (like my AC is out and it's 97 degrees, etc.) and your kind staff keeps me from getting hysterical. I also like all your service people that come out to the house. They are knowledgeable and can usually fix it on the first visit. They explain what is wrong and how they fix it. I am a female engineer and it really bothers me when men try to over simplify things to the petite woman. Your team does not do that.
What I don't like is your long arrival period. I am a long term client and I remember when the service hours were shorter. 5-6 hours of needing to be at the house is tough sometimes.
I also don't like the long wait time for a piece of equipment. I am currently going on 2 weeks of wait time for a plumber to install and meter back flow part. Yesterday, there was another plumber on the street that I talked to. He showed me the ones that he carries on his truck and said that it is a standard item and can be picked up at Site One or maybe Home Depot. So why is it taking Moncrief to get the item? Does it have something to do with being owned by Ace Hardware? I simply don't understand this.
Everything
Professional, courteous and punctual
First name removed Laman is very thorough and professional. He
always does a great job. Thanks.
Easy, fast, and effective.
Our Service technician, Chris, is professional and knowledgeable. Always gives me aheads up when he services the property and very resposive to text questions.
Professional, thorough, flexible, and more reasonable in cost by comparison to many other, more well-known companies.
Effective, efficient, and very courteous service person.
Timely, courteous, knowledgeable technicians and staff
Steve does a great job! My previous regular guy had me thinking about using another pest control company. You are only as good as your help! Hughes has sent out a couple other people to help me with questions about termites and another, very helpful guy who got rid of my ant problem.
We have been a client for years and have consistantly received great service. Our current technician is Clint and he is fabulous.
Jason is very knowledgeable and super friendly and helpful!
Excellent team!
I think Jacob is a wonderful and professional person and if you lose him you lose the most valuable asset tk your company. Thank you!!
Steven is such a delightful person to deal with! He’s concerned and always polite! He’s definitely an asset to your team!
They do what I need.
Easy! Nice people. Effective.
Reminder On time and friendly technician in details
I wanted to share some positive feedback regarding Arrow. The consistency and lack of turnover have been a significant plus. Additionally, Josh is highly knowledgeable about the services he provides and always demonstrates flexibility and courtesy when answering questions.
Timely response and service