Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 34666 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 19, 2014 — Rated 10 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

Did a great job. On time and efficient

Report a concern   November 19, 2014 — Rated 9 out of 10 by K.E. Zerorez Salt Lake City
What do you like about our products and services?

My carpets are cleaned and it is was quick and efficient. Thanks.

Report a concern   November 19, 2014 — Rated 10 out of 10 by Jen Marsh Zerorez Salt Lake City
What do you like about our products and services?

Green and clean. Affordable. Successful.

Report a concern   November 19, 2014 — Rated 8 out of 10 by C.M. Zerorez Salt Lake City
What could we do to improve?

I had dog urine on my floor that was shown me with the ultra violet light. The two talked me into doing the middle clean, but never mentioned that it wouldn't make the carpet still look stained in the light - until I asked to see it with the light after it has had been cleaned. Then he went into a big discussion about why it would still be there. I felt like I hadn't been told the whole truth at the beginning.

Report a concern   November 18, 2014 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

Fast, friendly techs, good service

Report a concern   November 18, 2014 — Rated 5 out of 10 by J.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We were very pleased with the turnout and the services. The men were very friendly. We were planning on spending about $250, but were surprised the rugs were more expensive than the rooms, bringing the total bill to $430.

Report a concern   November 18, 2014 — Rated 10 out of 10 by P.D. Zerorez Salt Lake City
What do you like about our products and services?

Carpets dry fast and look great.

Report a concern   November 18, 2014 — Rated 9 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

This is only one day since the service, so comment about the product will have to pass the test of time.

We are very happy with the short term look and feel.

I can't remember the carpet cleaners name, wish I could. He was extremely professional. Polite, careful and anxious to please,seemed knowledgeable about his business. He asked me to check each room as he finished it. Only saw one little spot that was missed. Instantly cleaned it.

Name perhaps Hernando or Fernando? Would be happy to have him work in our home again.
First name removed B. Last name removed

Report a concern   November 18, 2014 — Rated 10 out of 10 by Paul Sheppick Zerorez Salt Lake City
What do you like about our products and services?

Very professional installer! He walked us through the entire house and have us options on gownto dramatic certain areas. He was not pushy and he was very polite. We've never had cleaner carpets.not since the carpet was new! There is no smelly house and the dry time is so quick. We will never use any bother carpet cleaning company. Heck I would even buy a franchise!! They are that good.

Thanks

Paul Sheppick

Report a concern   November 18, 2014 — Rated 5 out of 10 by J.D. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The tech missed several spots so I had to schedule to have my upholstery redone

Report a concern   November 18, 2014 — Rated 10 out of 10 by V.C. Zerorez Salt Lake City
What do you like about our products and services?

Isasias is awesome!

Report a concern   November 18, 2014 — Rated 10 out of 10 by D.A. Zerorez Salt Lake City
What do you like about our products and services?

great service and good cleaning technician, Fernando, was excellent

Report a concern   November 18, 2014 — Rated 9 out of 10 by L.W. Zerorez Salt Lake City
What do you like about our products and services?

I like the product because it does not have the residue, What i don't like is waiting around for 8 hours for the technician to show up!!!! You should be able to reduce that window to 4 hours max.

Report a concern   November 18, 2014 — Rated 9 out of 10 by R.W. Zerorez Salt Lake City
What do you like about our products and services?

The great people that work for you

Report a concern   November 18, 2014 — Rated 10 out of 10 by Chandee Richins Zerorez Salt Lake City
What do you like about our products and services?

I am very happy with the service! The technician was very friendly and had answers to all of my questions. My carpet looks and feels so much better. I will definitely be using Zerorez again.

Report a concern   November 18, 2014 — Rated 9 out of 10 by N.B. Zerorez Salt Lake City
What do you like about our products and services?

drys fast, job completed quickly

Report a concern   November 18, 2014 — Rated 9 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

Professional and my carpets were cleaned well and dried within a few hours.

Report a concern   November 17, 2014 — Rated 10 out of 10 by M.T. Zerorez Salt Lake City
What do you like about our products and services?

Very clean and thorough. Wendy is helpful, nice, very hard working.

Report a concern   November 17, 2014 — Rated 9 out of 10 by L.K. Zerorez Salt Lake City
What do you like about our products and services?

Quick drying time

Report a concern   November 17, 2014 — Rated 10 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

the service was great the product was good to.

Report a concern   November 17, 2014 — Rated 10 out of 10 by B.C. Zerorez Salt Lake City
What do you like about our products and services?

normally the service is very effective and leaves the carpets dryer than anyone else. This time the carpets were wet in places for a couple days but the result was still good.it was a little pricey too.

Report a concern   November 17, 2014 — Rated 10 out of 10 by K.J. Zerorez Salt Lake City
What do you like about our products and services?

Ur technicians r the best and the end result is always a beautiful clean carpet.

Report a concern   November 17, 2014 — Rated 10 out of 10 by M.R. Zerorez Salt Lake City
What do you like about our products and services?

Cleaning method, customer satisfaction, good customer service.

Report a concern   November 17, 2014 — Rated 10 out of 10 by M.Q. Zerorez Salt Lake City
What do you like about our products and services?

The staff are punctual, friendly and professional.

I also love that my carpets dry quickly and there is no residue.

Report a concern   November 17, 2014 — Rated 10 out of 10 by F.B. Zerorez Salt Lake City
What do you like about our products and services?

The carpet isn't sticky after it drys, and the technicians were extremely professional.

Report a concern   November 17, 2014 — Rated 10 out of 10 by B.B. Zerorez Salt Lake City
What do you like about our products and services?

Mr. Barlow did an amazing job cleaning our home! He listened to our concerns about certain areas and worked super hard. We were apprehensive knowing that we were the fifth home to clean for the day and thought he would be too tuckered out to do a good job. He as fantastic! He is a super hard worker and personable. Our carpets and tile haven't looked this clean in years. We will definitely be using Zerorez in the future.

Report a concern   November 17, 2014 — Rated 10 out of 10 by Michelle Platt Zerorez Salt Lake City
What do you like about our products and services?

The carpets look so much better!!!

Report a concern   November 17, 2014 — Rated 10 out of 10 by R.L. Zerorez Salt Lake City
What do you like about our products and services?

The person who came to clean our carpets at this apt was the best one you ever sent. Thanks so much!

Report a concern   November 17, 2014 — Rated 10 out of 10 by K.C. Zerorez Salt Lake City
What do you like about our products and services?

The service tech was very good and helpful. The carpet looks great. I am very pleased with the results.

Report a concern   November 17, 2014 — Rated 2 out of 10 by T.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Was supposed to show up in the afternoon on 11/14. Called Zerorez on Friday around 4:00 when I hadn't heard from anyone yet, I was told that two technicians had family emergencies, phone operator told me she would call me back in 15-20 minutes to see how far out the technician was. I never heard back from anyone. I finally called again after 6:00, I was put on hold and the operator talked to Jesse who was just finishing up a job and then it was going to take him 40 minutes travel time. Jesse did call me. Jesse was very nice and did a good job. However, the customer service that I received from your office was unacceptable. If you're not going to be able to clean someone's carpets until approximately 8:00 at night, it would have been nice to get a call to reschedule, or to see if that would be OK.


Privacy Policy