Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33767 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 3, 2016 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very efficient and helpful. The carpets looked fantastic even though they are getting old and worn.

Report a concern   August 3, 2016 — Rated 10 out of 10 by T.B. Zerorez Salt Lake City
What do you like about our products and services?

Carpets are very clean. The nice young man was very pleasant and worked hard and quickly.

Report a concern   August 3, 2016 — Rated 10 out of 10 by B.H. Zerorez Salt Lake City
What do you like about our products and services?

Prompt and friendly service and communication

Report a concern   August 3, 2016 — Rated 0 out of 10 by R.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I can send the photos if you want. The two pet stain areas are not done properly. This cost $100 and I expect it to be gone. In the bedroom doorway the dirt that was on the carpet there has now been pushed out into the room and made a great mess. On the other side of the room over near the wall there are now two dirty big black marks on the cream carpet which were not even there before. In the closet there is still the small mark on the carpet. The small mark on the carpet downstairs was successfully removed. The man is coming back on Monday and I sincerely home that this is rectified. Also the carpet is supposed to be dry in a few hours and both downstairs and the bedroom doorway area were still wet the following morning.

Report a concern   August 3, 2016 — Rated 10 out of 10 by Tim Mclaren Zerorez Salt Lake City
What do you like about our products and services?

The professional techs, great service and great product. Always do the job right the first time and will come back if you're not happy with the job.

Report a concern   August 3, 2016 — Rated 9 out of 10 by G.B. Zerorez Salt Lake City
What do you like about our products and services?

We moved into a new house that had some pet issues from the previous owner. Zerorez got the job done. No more pet smells.

Report a concern   August 3, 2016 — Rated 10 out of 10 by B.S. Zerorez Salt Lake City
What do you like about our products and services?

Carpets were cleaned better than I expected

Report a concern   August 2, 2016 — Rated 10 out of 10 by Brandon & Katie Carter Zerorez Salt Lake City
What do you like about our products and services?

No chemicals! My carpets feel great!!

Report a concern   August 2, 2016 — Rated 10 out of 10 by S.A. Zerorez Salt Lake City
What do you like about our products and services?

Your technician was great he explained everything and was very efficient and courteous. Love the way our carpet cleaned up.

We had an Oriental rug that need to be clean saw the ad on his truck for Oiental Rug Spa and asked if he could help us out. He took a looked at rug helped us roll it up and then carried it up from the basement and took it with him to the shop it was a win for us. Thank you.

Report a concern   August 2, 2016 — Rated 10 out of 10 by T.H. Zerorez Salt Lake City
What do you like about our products and services?

Quality, trustworthy, friendly, cost.

Report a concern   August 2, 2016 — Rated 0 out of 10 by A.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

When your technician came I showed him where the pet stains were on my carpet. He said it was a small dog and no problem. He did the cleaning and I paid an extra $100.00 for the protectant. He was in and out of my home in an hour. He cleaned two bedrooms a playroom and a huge family room. I've never had anyone clean that much that fast. When we ran our hand over the wet carpet later my hand smelled of urine. I called the next day and was told you don't guarantee your treatment. You would clean again but not for urine. I could pay an additional cost of $75.00 a gallon for some other treatment. I'm not willing to pay an additional amount for that. Is it diluted and would only be one gallon I wasn't told. I had your company come before and was very happy with the results.

Report a concern   August 2, 2016 — Rated 8 out of 10 by B.T. Zerorez Salt Lake City
What could we do to improve?

The technician (Ben) left his big blue hose on our lawn. It has been there since Friday. It is still there 4 days later (11184 Waltana Way, South Jordan, UT)

Report a concern   August 2, 2016 — Rated 10 out of 10 by Robyn Knab Zerorez Salt Lake City
What do you like about our products and services?

Zero residue on our carpet! Feel so clean!
Technician, Reese was awesome!

Report a concern   August 2, 2016 — Rated 10 out of 10 by J.L. Zerorez Salt Lake City
What do you like about our products and services?

The very best service. We are very satisfied. Will definitely use you again.😂
Thanks .

Report a concern   August 2, 2016 — Rated 10 out of 10 by K.L. Zerorez Salt Lake City
What do you like about our products and services?

They dried quickly my carpets look good as new and theirs no weird odors.

Report a concern   August 2, 2016 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

The carpets look great, they do not feel sticky and dry quickly.

Report a concern   August 1, 2016 — Rated 10 out of 10 by Carla Kappes Zerorez Salt Lake City
What do you like about our products and services?

Our tech did a very thorough job. The downstairs did take longer than 6 hours to dry. Next time I have the basement done I'd make sure we have heat in the house. The carpets look very nice.

Report a concern   August 1, 2016 — Rated 8 out of 10 by C.M. Zerorez Salt Lake City
What could we do to improve?

many areas of carpet took a long time to dry, some still damp 36 hours later.

Report a concern   August 1, 2016 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, knowledgeable guy came out.

Report a concern   August 1, 2016 — Rated 10 out of 10 by S.A. Zerorez Salt Lake City
What do you like about our products and services?

Carpets were thoroughly cleaned. The technician was professional and helpful.

Report a concern   August 1, 2016 — Rated 0 out of 10 by D.A. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The technician didn’t spray pre-soaking water all over the carpet and only did after I asked him too and he was in a hurry to finish the job by moving the vacuum wand really fast over the carpet.

Report a concern   August 1, 2016 — Rated 9 out of 10 by L.B. Zerorez Salt Lake City
What do you like about our products and services?

I like how clean the carpets are after your cleaning? The results differ from other carpet cleaners.

Report a concern   August 1, 2016 — Rated 10 out of 10 by C.M. Zerorez Salt Lake City
What do you like about our products and services?

I liked that the employee arrived when he said he was going to and he worked quick and efficiently and got the job done right the first time. My carpet feels brand new.

Report a concern   August 1, 2016 — Rated 10 out of 10 by S.L. Zerorez Salt Lake City
What do you like about our products and services?

The service is always professional, fast and thorough. The end kproduct is always fabulous.

Report a concern   August 1, 2016 — Rated 10 out of 10 by A.L. Zerorez Salt Lake City
What do you like about our products and services?

I loved that they aren't harsh and safe for my family. Especially, my crawling baby. Our technician was amazing!

Report a concern   July 31, 2016 — Rated 10 out of 10 by Tracy Feift Zerorez Salt Lake City
What do you like about our products and services?

You are very personal and willing to Educate The carpets dried real fast. I really was impress with your representative

Report a concern   July 31, 2016 — Rated 0 out of 10 by C.V. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I made an appointment and you came 2 days later. The young lady on the phone had terrible phone skills and kept apologizing but had no solutions. I had people move things for 2 days and when I want told not Friday but Monday.. Are you kidding me, when had everything moved, paid a sitter to wait for them for 6 hours before they called to tell us Monday would be better for them...

Report a concern   July 31, 2016 — Rated 10 out of 10 by B.P. Zerorez Salt Lake City
What do you like about our products and services?

No residue.

Report a concern   July 31, 2016 — Rated 10 out of 10 by J.L. Zerorez Salt Lake City
What do you like about our products and services?

The system you use to clean makes sense. You don't use detergents that will collect dirt later.

Report a concern   July 31, 2016 — Rated 9 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

I like that it's environmentally safe and doesn't use harsh chemicals.


Privacy Policy