Client Testimonials

Technician was pleasant and professional. Work was thorough and well done.

On time, professional, asked if I had any concerns or questions, upfront about the cost, respectful, abided by COVID protection standards.

We have always had some of the nicest young men come to our home and clean the carpets. They do a good job and have treated any stains to the best of their ability. They are efficient, and our home smells so good afterwards. I especially appreciate that our carpets are not soaked with water and that they dry fairly quickly.

You were able to come out quickly. Gentleman was timely, efficient and the work was absolutely amazing! Carpet looks fantastic!

The visit was quick and our carpets are so clean. It took them no time to dry

Loved the bio cleaning, and your service people are always so courteous!

Great Service!

Carpet got cleaner than it had with another service. We esp. liked Mike, the guy who did the cleaning. He was very focused but approachable to answer our questions.

The technician who cleaned our carpet was EXCELLENT. He was friendly, helpful, efficient, and knowledgable.

Your agent did a wonderful job cleaning my carpets and also was very knowledgeable about all your other products

I like the idea of using cleaners that are less toxic to me and my family and pets. Also, the technicans that come are very friendly that knowledgeable, which makes me trust the advice and service they give.

However, I will say that the last service I had the technician had to roll a huge vaccuum into the house, and rolled it right over the carpet that was just cleaned, and left wheel marks after he left on the newly cleaned carpet. This was frustrating, as it seemed like I paid for a service that got done almost immediately. Granted the wheel marks were very light, but that's frustrating because I had a similar experience with a plumbing company where the technician had to roll in huge equipment to do his job and he covered the wheels to make sure the wheels themselves never touched my carpet, and only undid the coverings on the wheels when he reached the unfinished part of my basement. That is what I'd expect from a reputable place like Zerorez as well.

But overall my experience is always good, so I am very likely to return for more services!

Knowledgable staff and great results!

The associate who treated our carpet did a great job of explaining what he was doing and why. Very satisfied with your service.

The person doing my carpets was friendly and did a good job. However the pricing was confusing. I got a coupon in the mail after I had made an appointment and knew the cost.
I called Zerorez and told them of the coupon and they reduced the cost to what the coupon said. I asked if this was the total cost and he said yes. However when the person who did the carpets gave me the price it was back up to what the original price was without the coupon. Apparently the coupon was for 3 rooms only and did not include the hallway. So the person had reduced my price over the phone by $30 however my hallway was $35. The cost with the coupon did nothing. Very confusing.

technicians are very well trained, polite, and efficient

I can not say enough good things about Keith and the service that I received. I appreciate his professionalism, communication skills explaining the process, what was needed and not needed, his honesty... We are extremely happy with the results. I absolutely will be a repeat customer.

Arrive right on time! Carpet looks amazing and takes no time to dry!

Friendly and efficient service person - he called to tell me when he would arrive and was right on time, worked quickly and answered all my questions. Seemed like a reasonable price for the cleaning, and looks like good end results.

Courteous, on time, and carpets very clean. Great service!

The guy who came to my house was very professional and did a GREAT job.
I would love to have him come out and look at the tile in my shower.
He mentioned that he could do that and we forgot.
The carpet looks great.
I am very happy with the work he did.
Thanks

The customer service and follow up is fantastic. They stand by their work and correct any errors.

I liked the service but was caught off guard with the possible upgrades. I did accept the bio treatment but had originally called Zero Rez based on the fact that there cleaning was with water only. Our technician, Alberto, was great.

Very satisfied with the job the tech did. Very knowledgeable and explained the procedures he would be doing. Very friendly and made sure he told us what needed to be done after the procedure in letting us know when we could return our furniture back to the rooms.

Like the professionalism and quality of services

excellent

The service Brian delivered was amazing. Also, I love the freshness of my house now! So amazing.

Anthony was great! Before I move out of my rental property I'll be calling him again in the spring

The young man, Brian, who cleaned our carpets was knowledgeable, efficient, professional and personable ...great combination ...an asset to your company.

No chemical and knowledge people

Did a good job of cleaning.
Very professional and wore a mask, which was very much appreciated.
The only problem, was that it took over 3 days for my steps to dry.