Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34865 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 15, 2013 — Rated 10 out of 10 by Martie Dunham Zerorez Los Angeles
What do you like about our products and services?

The product used is very good and the technician was very good, as well. He is a credit to the company. I will use Zerorez again!

Report a concern   March 15, 2013 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

Technicians are friendly and efficient and make you feel "okay" with them being in your home. Arrived on time and was very helpful about cleaning our oriental carpet in the future.

Report a concern   March 15, 2013 — Rated 10 out of 10 by Iradj Forootan Zerorez Los Angeles
What do you like about our products and services?

The product did an excellent job of cleaning my carpets. the service was courteous and professional.

The person arrived on time and took extra care to address all my clewanig questions and concerns,

Report a concern   March 15, 2013 — Rated 10 out of 10 by J.E. Zerorez Los Angeles
What do you like about our products and services?

You guys are professional and accurate. There's no BS and your prices are fair.

Report a concern   March 15, 2013 — Rated 10 out of 10 by Pinecrest Christ.ConfCtr Zerorez Los Angeles
What do you like about our products and services?

Great cleaning and great personell

Report a concern   March 15, 2013 — Rated 10 out of 10 by L.S. Zerorez Los Angeles
What do you like about our products and services?

My carpets stay cleaner longer.

Report a concern   March 15, 2013 — Rated 9 out of 10 by Jim Healy Zerorez Los Angeles
What do you like about our products and services?

Peompt Clean - Fair

Report a concern   March 14, 2013 — Rated 6 out of 10 by T.E. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The service rep was very good. He did an outstanding job. But our carpets remained wet for three days. I hosted a party for a bride, on third day. The night before needed to rent high powered fans and heaters to dry the carpet. Spots came back before it dried. That may be my carpet, so can't be held against your company.

Response from Zerorez Los Angeles:

I have left a message with this client and will resolve the issues.

Report a concern   March 14, 2013 — Rated 9 out of 10 by K.K. Zerorez Los Angeles
What do you like about our products and services?

Friendly tech and no "up selling" the price is what your told.

Report a concern   March 14, 2013 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

You alway do a great job in cleaning my carpets

Report a concern   March 14, 2013 — Rated 10 out of 10 by C.H. Zerorez Los Angeles
What do you like about our products and services?

I called earlier today as I have a couple of spots that need to be redone and I needed to set an appointment for someone to come and take care of another problem. Your telephone receptionist was very thorough and responded pleasantly and was able to set me an appointment that was convenient.

Report a concern   March 14, 2013 — Rated 10 out of 10 by Linda Edris Zerorez Los Angeles
What do you like about our products and services?

I love that you are chemical free in cleaning and that the people that work for you are very professional.
This time I had Dennis Kennedy as my technician and not only was he extremely personable - but he answered questions that I had regarding spotting as well as a few others. He was VERY thorough and so nice. It was a pleasure to have him in my home and he treated my carpet with expert care.
EXACTLY what I have come to love about Zerorez!

Report a concern   March 14, 2013 — Rated 10 out of 10 by Tracy Dillon Zerorez Los Angeles
What do you like about our products and services?

I like not having soap left in the carpet. I like the feel of the carpet when you are done. I have dealt with two different technicians and both were very proffessional. Each did all they could to make sure I was happy with the finished product. Mauricio and Albert.

Report a concern   March 14, 2013 — Rated 10 out of 10 by Susans Healthy Gourmet Zerorez Los Angeles
What do you like about our products and services?

On time,Excellent work, professional, neat

Report a concern   March 14, 2013 — Rated 10 out of 10 by George Skalsky Zerorez Los Angeles
What do you like about our products and services?

The tech did a good job - can't ask for more.

Report a concern   March 14, 2013 — Rated 10 out of 10 by S.M. Zerorez Los Angeles
What do you like about our products and services?

I am amazed at the way Zerorez can get out carpet and tile stains that no other person or product can eliminate. Thank you so much!

Report a concern   March 14, 2013 — Rated 10 out of 10 by J.F. Zerorez Los Angeles
What do you like about our products and services?

Love them and will never use any other method of cleaning my carpets or floors! Brian was great very professinal, clean cut and friendly!

Report a concern   March 14, 2013 — Rated 9 out of 10 by P.M. Zerorez Los Angeles
What do you like about our products and services?

My carpet looks good. The gentleman who cleaned the carpets was very respectful

Report a concern   March 14, 2013 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

On time, everything was clearly explained, the Technician did a super job on a very old carpet. The tile flooring came out much better than I expected.

Report a concern   March 14, 2013 — Rated 10 out of 10 by I.T. Zerorez Los Angeles
What do you like about our products and services?

Ya do what ya say

Report a concern   March 14, 2013 — Rated 9 out of 10 by A.P. Zerorez Los Angeles
What do you like about our products and services?

I think my carpet stays cleaner longer.

Report a concern   March 13, 2013 — Rated 10 out of 10 by Liz & Gordon Anderson Zerorez Los Angeles
What do you like about our products and services?

Your service is consistantly very good. We can rely on getting the same high quality of service every time. We ask for Robert each time because we know that he is the best in the
business and he knows our home and what we need. We have a new puppy and Robert is a genius at getting the "puppy" stains out of the carpet.
Liz Anderson

Report a concern   March 13, 2013 — Rated 10 out of 10 by C.W. Zerorez Los Angeles
What do you like about our products and services?

Very satisfied with the cleaning. Nice people. Always on time

Report a concern   March 13, 2013 — Rated 10 out of 10 by M.L. Zerorez Los Angeles
What do you like about our products and services?

Very professional and carpet looked great. Glad it's non-toxic.

Report a concern   March 13, 2013 — Rated 10 out of 10 by K.J.S. Zerorez Los Angeles
What do you like about our products and services?

We were very happy with David Valencia, our technician. He did a wonderful, thorough job and was prompt and friendly. We would definitely request him again! He was very neat & cleaned up perfectly. Great job!!!

Report a concern   March 13, 2013 — Rated 9 out of 10 by K.S. Zerorez Los Angeles
What do you like about our products and services?

Low residue after treatment.

Report a concern   March 13, 2013 — Rated 5 out of 10 by G.S. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Good cleaning job, but was told by the tech he would write a report and submit with my receipt noting his observations associated with our below the kitchen tile missing concrete foundation caused by a broken water pipe.

We received the receipt via email with no comments as promised by the tech.

Report a concern   March 13, 2013 — Rated 10 out of 10 by Diane Scioli Zerorez Los Angeles
What do you like about our products and services?

Arrived on-time; there was no mess; Robert was very professional; the results were fantastic!!

Report a concern   March 13, 2013 — Rated 10 out of 10 by M.T. Zerorez Los Angeles
What do you like about our products and services?

The service was very efficient and the result was excellent. Thanks Zerorez

Report a concern   March 13, 2013 — Rated 3 out of 10 by M.I. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I Just had my sofa cleaned - after my daughter vomited on it- when I spoke with the person that came over he was very confident that he could get the smell out- I asked what my next step would be if the smell didnt come out and he thought that would not happen- the the cushions most affected still have an ordor and the the most affeected sofa cushion has a diffent texture than the rest and there are lines running all down it- also my ottoman was cleaned and there are lines running down my microfiber ottoman that I have been trying to get out that are not comming out- I dont undertsand microfiber is a pretty durable fabric -if this happend what happens on more delicate fabrics?

Response from Zerorez Los Angeles:

The Tech will be going back out to fix the problems.


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