based on 39682 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Major was the one that cleaned our carpets - he did a wonderful job - he was pleasant and knowledgeable.
I've used your service several times before this visit. The fee for cleaning an area was always $30-$39 per area. When the technician arrived on May 2nd to clean the same carpets that I previously had cleaned he quoted a price approximately 3 times what I had previously paid. He stated the reason being is that the carpets were not wall to wall. He stated that the price for area rugs was different. I explained that no one ever told me that and how would I know since I have always paid per area. The carpets cleaned are much smaller than any wall to wall carpet and did not require any furniture to be moved. Your technician was here less than hour. I would never want to pay over three hundred dollars for less than an hours work to essentially vacuum a rug with water and solvent. Especially since I had not been charged that rate by your company before. Since the tech was here I had the carpet cleaned. As before I was satisfied with the work but not the price. I do nor have any pets or children. There are no stairs to climb and my carpets aren't excessively dirty. I have them cleaned regularly . Although I have been satisfied with the cleaning g process I am dissatisfied with how I was charged.
Zerorez always does a great job for me. I use no one else.
Tracey is such a hard worker. He always goes above and beyond to ensure our complete satisfaction. It is an absolute pleasure to get our home cleaned.
Victor was amazing. Very professional and courteous. Answered all my questions even when may have been silly. Explained in detail what he was doing and why. He even went over a couple of spots I thought were not cleaned and explained about wear and tear and the way fabric moves is a certain direction. Very knowledgeable and friendly. Great job. I'm very impressed ššš
Excellent service. Always arrive on time. Very courteous and professional. They do a fantastic job
Clean without chemicals
ZeroRez has the best service and the technicianās are great too. Weāve been using ZeroRez for, I believe 7 years now and have never been disappointed with any of the service at our home!
Chemical free
Professional pleasant careful service associate
They came on time and told me their names. They got right to seeing what need to be done. Got what was needed and went right to work. Never stopped till they had cleaned up everything. I am very happy with both Zax and Eric and will ask for them when I need your services again.
The best thing is the fact that you don't use soap, so there is no residue left in the carpet.
My last visit was technician Tracy, he was very efficient,.He was very personable and did excellent work!
You sent the same person out. Of course he isn't going to say he did a terrible job. He also wasn't honest. We do not deal with dishonesty.
Reasonably priced & great customer service.
Thorough, convenient and reasonably priced. They consistently do a good job.
Don't know yet, haven't gotten my living room rug back yet.
Great response time. Professional employees. Got the job done well. Made my life easy!
Professional, friendly, technicians and my carpets look brand new.
Excellent service, results and employees!
The people are very friendly
Reps we're very friendly and informative. Got the job done in a timely manner
Cleaning products are great!
Awesome
This was the second time I used Zerorez for the same issue, cat urine on the couch. Both times the employees were great, the service was great, the attention to detail was great. Last year the smell was completely gone after the cleaning. This time it was faded but not gone. Understandably, cat urine is a challenge. However, Zerorez set the bar high the first time by eliminating the odor. I wish I could say the same this time. I was just a bit disappointed with that, and with the additional āsalesmanā tactics.
He was wonderful. He came back on Tuesday to resolve issue. This is one of the reason I love your company and the fact my 18 year old carpet looks like new. I love it!
Your faithful customer
Dr Name removed
He was very professional and clean. Thanks again
You keep to your commitments.you donāt make promises you canāt meet. Technicians are friendly, responsible and thorough
Although my technician was friendly, charging someone an extra $100 for a few feet of hose is extremely excessive and ridiculous!!! NOBODY has ever said this was a possibility and yāall have been here numerous times. The previous technicians were awesome.
Your techs did a great job. Thanks! Carpet looks and feels great!
Staff is very professional and thorough. Love the citrus scent on the pre-soak. Thanks for a great job!
Our technician was very professional, did an amazing job, everything looks great!