based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Honest appraisal and no high pressure sales. Some of your prices do seem high like $5.00 per step.
What I like about your products and services is the professionalism of the staff when making the reservation. I also like the professionalism of the technician Tony. He explained everything to me from the time he entered my home until the time he left. I will use Zerorez for all my carpet cleaning needs and I will also recommend them to friends, family, and co-workers.
fast, on time great service.
everything
Job was well done. Rep gave us great advice regarding the care of our carpet.
The technician was wonderful, he took his time to help locate problem spots. Would definately have him back again.
No chemicals and very friendly and experienced people.
Your service is excellent. my only problem with referring you to a friend is the price.
The carpet looked better after the cleaning but it was just okay overall. The stains came back after the carpet dried and it also did not have a fresh smell.
The orangey fragrance sprayed on the carpet before cleaning, the professionalism of the person cleaning the carpet, the short amount of time it took to do the job.
Good clean carpet with no odor.
I didn't feel the carpets were any cleaner then other companies we've used
no chemicals or soaps
On time. Personable operator. Took care in following our instructions. Finished under an hour.
The 100 % satisfaction guarantee. After the initial cleaning we noticed streaks in the carpet. A call was made to Zerorez and a follow-up appointment was scheduled. The tech rinsed the carpet and the results were satisfactory.
I was a bit disappointed that some areas were missed. Maybe doing a walkthrough with the client at the end of the service to verify that everything was addressed. I was happy that the technician was able to return the same day and complete the cleaning.
First, your employer Andrew was phenomenal. (professional and very courteous). Second, the final result was great. My landlords were very pleased and thought the carpets looked wonderful.
I will be calling you to do my upholstery next month.
Thanks,
Marie H.
I had a very small area to clean and it is not very clean looking, last time I had it done it looked like new.
Your customer service was great from Jodi at the office scheduling the appointment and then Tony on site working very hard and explained everything he was doing throughout the afternoon. Great job.
No Chemicals
Andrew, the technician, was very friendly and the carpet looks FANTASTIC!!!
The service tech was very professional and did an excellent job on the floors. This is the 3rd company I have tried and I plan on using Zerorez next time.
The fast service and being on time as scheduled
Better call center
Your techniations know how to clean carpet, not just soak them
Andrew did a perfect job of explaining the process.
He arrived on time and presented a favorable , positive demeanor
He quoted a price and explained the discount he could give me
The finished service was quite amazing as I have had other cleaning companies in the past
My carpet dried quickly and even looked better the next day
I am totally satisfied and I will refer this company and Andrew to all of my friends, family and design clients
The service was quick and fairly priced. My carpets look better than they have in years!
I was very impressed with Johnathan, who actually cleaned the carpet. I am going to be calling, to request Johnathan to do the carpeting & flooring in our new place of residence.
I was very impressed with his work. Our neighbor was also impressed.
Friendly, professional and fair pricing.
Things are sparkley clean after the service