Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28850 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 16, 2020 — Rated 10 out of 10 by R.B. Zerorez Jacksonville
What do you like about our products and services?

You did a great job on our carpets

Report a concern   August 16, 2020 — Rated 10 out of 10 by Linda Smith Zerorez Jacksonville
What do you like about our products and services?

My technician, Austin, was very professional and very personable. He explained every step of the process, including why it was necessary, and what to expect. He also carefully explained the fees.

The job took the amount of time he said it would, and the carpet looks and smells amazing. I will certainly be calling your company again!

Report a concern   August 16, 2020 — Rated 10 out of 10 by C.C. Zerorez Jacksonville
What do you like about our products and services?

Excellent procedures for cleaning carpets were like new when finished. Carpet cleaners
were hard workers and easy to work with. They did a good job. I Thanks.

Report a concern   August 16, 2020 — Rated 5 out of 10 by C.H. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I was very disappointed in the tile cleaning in shower. The tech was unable to get spots out that I did after he left with a stiff brush. His equipment for the shower kept tripping my fuse. So not sure if that was the problem. I called to talk to someone to discuss but never received a call back with a message.

Also sone areas in my carpet you can see where the equipment stopped because there are definitive dark lines which appear to be where there were stopping points.

Otherwise the agent was very nice and polite. Maybe he just needs a little more training.

I’m happy to discuss with someone if they will call me back.
Name removed
Phone number removed

Report a concern   August 16, 2020 — Rated 7 out of 10 by B.W. Zerorez Jacksonville
What could we do to improve?

We used your grout sealing service last year, and had no problem. This year, the sealer is smeared around on the tiles. We attempted to remove it with a Shark steam cleaner (only water), after the application. Today, our cleaning lady used the same steam cleaner, but it is still on the ceramic tile.

Report a concern   August 15, 2020 — Rated 10 out of 10 by A.E. Zerorez Jacksonville
What do you like about our products and services?

Brad was great and the floors look great! Thank you!

Report a concern   August 15, 2020 — Rated 10 out of 10 by A.K. Zerorez Jacksonville
What do you like about our products and services?

Friendly staff and effective cleaning

Report a concern   August 15, 2020 — Rated 10 out of 10 by L.T. Zerorez Jacksonville
What do you like about our products and services?

Brad was very knowledgeable and did a beautiful job. Very pleased with the outcome

Report a concern   August 14, 2020 — Rated 10 out of 10 by Caroline Semmler Zerorez Jacksonville
What do you like about our products and services?

Got my carpets and stone cleaner than anyone has been able to.

Report a concern   August 14, 2020 — Rated 10 out of 10 by N.S. Zerorez Jacksonville
What do you like about our products and services?

They are very clean, the product smells really good and the prices are fair.

Report a concern   August 14, 2020 — Rated 10 out of 10 by K.K. Zerorez Jacksonville
What do you like about our products and services?

Matthew did a very nice job and was very helpful. Thanks.

Report a concern   August 14, 2020 — Rated 10 out of 10 by Shawna McKibben Zerorez Jacksonville
What do you like about our products and services?

Customer service, great products, and professionalism.

Report a concern   August 14, 2020 — Rated 10 out of 10 by M.A.J.O. Zerorez Jacksonville
What do you like about our products and services?

The techs provided excellent customer service and satisfied with the outcome. Will use This company again.

Report a concern   August 13, 2020 — Rated 10 out of 10 by Rusty Smallwood Zerorez Jacksonville
What do you like about our products and services?

Your service rep did great!

Report a concern   August 13, 2020 — Rated 10 out of 10 by Jonathan Ortiz Zerorez Jacksonville
What do you like about our products and services?

Professional, courteous, knowledgeable and affordable.

Report a concern   August 13, 2020 — Rated 7 out of 10 by S.C. Zerorez Jacksonville
What could we do to improve?

Let me preface by saying our technician was very prompt and respectful, but with in a day I noticed that a lot of the water from the dirty tile was pushed up against the white baseboards. I’ve had a lot of back surgery , so it was very difficult for me to clean all these baseboards manually. We were putting the house in the market that next week. We did invest a lot of money, $ 566 I believe, so I anticipated a different result. The area rug also did not come near as clean as I’d hoped. Hate to complain, but maybe more training may be helpful. Thank you.
I will say the grout looks amazing!

Report a concern   August 13, 2020 — Rated 10 out of 10 by Jane Bridges Zerorez Jacksonville
What do you like about our products and services?

Professional services and clean products.

Report a concern   August 13, 2020 — Rated 10 out of 10 by P.B. Zerorez Jacksonville
What do you like about our products and services?

We were very impressed with the service and friendliness. Will definitely recommend this company to anyone needing the services they provide.

Report a concern   August 12, 2020 — Rated 10 out of 10 by Rob Baldwin Zerorez Jacksonville
What do you like about our products and services?

Knowledgeable technician, good service, and great products.

Report a concern   August 12, 2020 — Rated 10 out of 10 by A.H. Zerorez Jacksonville
What do you like about our products and services?

Everyone was extremely nice and very professional.

Report a concern   August 12, 2020 — Rated 10 out of 10 by G.H. Zerorez Jacksonville
What do you like about our products and services?

Great service! Good communication and explanation of services. I love the way my floors look!

Report a concern   August 11, 2020 — Rated 10 out of 10 by Erica Wilson Zerorez Jacksonville
What do you like about our products and services?

I am amazed how Casey was able to restore 20 year old berber carpet! Fabulous!

Report a concern   August 11, 2020 — Rated 9 out of 10 by J.S. Zerorez Jacksonville
What do you like about our products and services?

I liked Quentin. Good man.

Report a concern   August 11, 2020 — Rated 10 out of 10 by Lynn Corey Zerorez Jacksonville
What do you like about our products and services?

Great job great employee very satisfied

Report a concern   August 11, 2020 — Rated 10 out of 10 by N.D. Zerorez Jacksonville
What do you like about our products and services?

Excellent service

Report a concern   August 10, 2020 — Rated 3 out of 10 by T.W. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The technician was friendly, but the next day two stains resurfaced, one being a large coffee stain. And the hallway still looks dirty now that it's dry! And we never where shoes in my home, so I'm surprised that they didn't get my carpet cleaner. Maybe chemicals are necessary?

Report a concern   August 10, 2020 — Rated 10 out of 10 by (Lisa) Pearle Vision Zerorez Jacksonville
What do you like about our products and services?

Have used at both home and business for over 10 years, always on time, always courteous, always do a great job!!!!

Report a concern   August 10, 2020 — Rated 10 out of 10 by K.T. Zerorez Jacksonville
What do you like about our products and services?

Beautifully cleaned my white bedroom carpet. Had one problem area and they gladly came back to try a little extra spot cleaning. Kevin succeeded in making the whole area spotless. All done with a very pleasant persona and a mask.

Report a concern   August 10, 2020 — Rated 7 out of 10 by S.C. Zerorez Jacksonville
What could we do to improve?

Everything was fine, thank you

Report a concern   August 10, 2020 — Rated 10 out of 10 by Imelda Tomalis Zerorez Jacksonville
What do you like about our products and services?

Did an amazing job. So professional. Wonderful. Need to give them a pay raise.

Imelda Tomalis


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