Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29110 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 19, 2022 — Rated 10 out of 10 by Lisa Darnall Zerorez Jacksonville
What do you like about our products and services?

Professional staff and technicians
On time
Quality work

Report a concern   August 19, 2022 — Rated 10 out of 10 by S.M. Zerorez Jacksonville
What do you like about our products and services?

Cody was polite, competent, and did the very best job ever on cleaning my carpet.
He was also very considerate and consoled me on the loss of my pet dog.
You have a real jewel there.
Thanks ever so much
S m Last name removed

Report a concern   August 19, 2022 — Rated 8 out of 10 by P.M. Zerorez Jacksonville
What could we do to improve?

Morgan worked hard, doing his best. He was not helped with the information he needed to get to the right place, park and extend hoses an extra distance into to a unit of this continuing care community. I think you owe him some compensation for the extra time needed. You will be doing this often with Vicar's Landing. Coordination before with our housekeeping office and preparation for parking, hose lengths and "wet" signs (hose locations elderly residents must cross; seven signs were provided by housekeeping for this job) is needed.

Report a concern   August 18, 2022 — Rated 10 out of 10 by Kevin Taylor Zerorez Jacksonville
What do you like about our products and services?

They were professional, provided quality service, on time and they were quick. Nothing more I could ask for.

Report a concern   August 18, 2022 — Rated 6 out of 10 by T.L. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Too many things went wrong with the process. I was told you could remove stains but it did not happen. From the first step my billing was incorrect, what I asked for on the phone and what the tech had on the order was completely wrong. Took us longer to get it straighten out, and the work did not accomplished what I was after. Second company like this I have tried and was disappointed in both companies. Better off renting a machine and doing it myself.

Report a concern   August 18, 2022 — Rated 10 out of 10 by E.M. Zerorez Jacksonville
What do you like about our products and services?

Very professional and very quick. Made sure there was nothing else they could do.

Report a concern   August 18, 2022 — Rated 10 out of 10 by Chris Simoes Zerorez Jacksonville
What do you like about our products and services?

Carpets look awesome. Sounds cliche but the technician, Frank truly was courteous and professional. We’d call again for sure.

Report a concern   August 18, 2022 — Rated 10 out of 10 by J.L. Zerorez Jacksonville
What do you like about our products and services?

Courteous, professional, efficient

Report a concern   August 18, 2022 — Rated 10 out of 10 by C.C. Zerorez Jacksonville
What do you like about our products and services?

The young man did a good job.

Report a concern   August 18, 2022 — Rated 10 out of 10 by Thomas McHenry Zerorez Jacksonville
What do you like about our products and services?

Our tech Frank was on time, very courteous, professional and exceeded our expectations.
The Zerorez system does a fantastic job with the residue.
We have an older dog and she has had some problems of late but our carpet looks like brand new. Thanks Frank

Report a concern   August 18, 2022 — Rated 10 out of 10 by Rose Porter Zerorez Jacksonville
What do you like about our products and services?

All the spots disappeared. The technician was very professional.

Report a concern   August 18, 2022 — Rated 10 out of 10 by Charles & Elizabeth Steinell Zerorez Jacksonville
What do you like about our products and services?

Efficient, courteous, reasonably priced

Report a concern   August 18, 2022 — Rated 10 out of 10 by William Reis Zerorez Jacksonville
What do you like about our products and services?

The two service techs that came out were extremely professional and courteous, offered to help move a few things that were in the general area, we have a 2-year-old that constantly spilled things on the carpet we were worried about a few stains that wouldn't come up , after they finished the carpet look brand new even with the few stains that we were worried about. The professionalism, courteousness and the finished results is well worth the price. I would highly recommend Zerorez! And I personally will use them in the future. Thank you to the team of Zerorez for the great Job!!!!!

Report a concern   August 18, 2022 — Rated 10 out of 10 by N.M. Zerorez Jacksonville
What do you like about our products and services?

Ramiro and his partner were awesome. Very polite and they explained everything to me. I have already recommended them to a friend. Even though I added additional items to my service, I felt that I was getting what I needed to have done......not over sold. "Thanks guys" for a great job and for a great "clean up" job after you finished the cleaning and installation.

Report a concern   August 18, 2022 — Rated 10 out of 10 by Brittany Vasiz Zerorez Jacksonville
What do you like about our products and services?

I really enjoyed my experience. Jermoine was so nice and very informative. He walked me through step by step. I will definitely be a returning customer.

Report a concern   August 18, 2022 — Rated 10 out of 10 by Jocelyn Davis Zerorez Jacksonville
What do you like about our products and services?

The technician, Barry, was on-time, knowledgeable, kind and completed the job nicely. Stains came up and now we are ready to put the house on the market! Thanks so much!

Report a concern   August 18, 2022 — Rated 10 out of 10 by Erin Peppers Zerorez Jacksonville
What do you like about our products and services?

Professional, fast & reliable.

Report a concern   August 18, 2022 — Rated 10 out of 10 by E.S. Zerorez Jacksonville
What do you like about our products and services?

I don't remember the names of the technicians but they were quiet, clean, professional. They did a great job

Report a concern   August 18, 2022 — Rated 10 out of 10 by A.F. Zerorez Jacksonville
What do you like about our products and services?

Fair excellent quality

Report a concern   August 17, 2022 — Rated 10 out of 10 by C.C. Zerorez Jacksonville
What do you like about our products and services?

I have been very pleased with the their cleaning service. On time and the carpets looked really good when finished.

Report a concern   August 17, 2022 — Rated 8 out of 10 by J.B. Zerorez Jacksonville
What could we do to improve?

Branson and Joshua were very professional and courteous. They explained the process and show me two stains that would definitely not come out of the carpet on our stairs. Unfortunately as the rest of the carpet dries, we found more stains around the dining room table that did not come out. However my wife was able to remove my be of them with very little effort. What is the policy on having some one come out and spot check.

Report a concern   August 17, 2022 — Rated 10 out of 10 by C.H.P. Zerorez Jacksonville
What do you like about our products and services?

Clear direction on what needed to be done. Russell shared other processes for cleaning rugs and he and Eddie who he was training did a fantastic job.

Report a concern   August 16, 2022 — Rated 10 out of 10 by Brian Warsham Zerorez Jacksonville
What do you like about our products and services?

Prompt arrival,always nicest men to clean,best carpet cleaner I have ever had, only use Zerorez

Report a concern   August 15, 2022 — Rated 10 out of 10 by Tanya Norenberg Zerorez Jacksonville
What do you like about our products and services?

Always excellent service, courteous staff, and very professional.

Report a concern   August 15, 2022 — Rated 10 out of 10 by B.S. Zerorez Jacksonville
What do you like about our products and services?

Knowledge of the Tech on each rug and the method of cleaning.

Report a concern   August 15, 2022 — Rated 10 out of 10 by M.V. Zerorez Jacksonville
What do you like about our products and services?

Your representative was very polite and professional.

Report a concern   August 15, 2022 — Rated 10 out of 10 by Omar Farhat Zerorez Jacksonville
What do you like about our products and services?

Happy with Cleaning and Service - Donald was great

Report a concern   August 15, 2022 — Rated 10 out of 10 by Ken Ray Zerorez Jacksonville
What do you like about our products and services?

The technician that came out was very professional and courteous, and did a wonderful job, far better than we had expected.

Report a concern   August 15, 2022 — Rated 10 out of 10 by M.N. Zerorez Jacksonville
What do you like about our products and services?

Quick to schedule and they’re services we very fast

Report a concern   August 13, 2022 — Rated 9 out of 10 by P.H. Zerorez Jacksonville
What do you like about our products and services?

Technicians were professional and courteous. Very helpful with explaining to me what they were doing.


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