- Phone: (214) 372-5326
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based on 83891 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything
Very please with my services, good customer service is hard to find.
Professional and makes the carpet look new
The first time you sent a tech out to clean my carpet, I was beyond thrilled! He was fabulous...and my carpets never looked better! I have been talking about Zerorez to all my friends and colleagues and showing them the pic of the before and after. So many of my colleagues have already utilized Zerorez to clean their carpets too...
But then y'all sent me a tech Friday that clearly had some personal issues going on. He had me sign his paper on his clipboard before he began and advised me to be sure to give him a good review. That was a RED FLAG and I should have stopped the service at that time, but he was pleasant so I let him proceed. He was very distracted. He was talking on his phone and didn't hear me when I was trying to ask a question. He did a terrible job on all 3 of my carpets. He got some chemical on my bedspread which took out the color in several spots. He broke the master bedroom door of its hinges AND DIDN'T EVEN TELL ME! He left the master bedroom basically undone and pumped a spray and sprayed the living room and small bedroom and grabbed his clipboard and left. I had to chase him down to give him the check. He left abruptly and I went into the rooms to see the carpet. I was horrified! The bedroom was wet, but not cleaned. Then I went to the master where my bedroom door was propped against a box...broken off the hinges...what on earth??? and the floor looked half done, but again was very very wet near the door. As we went into the living room, we saw lines where he sort of cleaned, but clearly not the whole living room and again the floor was soaking wet. When the first tech came out, we could walk on our floors right away with white socks and had no wet feet, but my floors were so wet that water was seen as we walked. We had to stay outside for hours! This experience was so awful!
Things break...accidents happen...but to break the bedroom door off the hinges and get chemicals on my bedspread and NOT EVEN TELL THE HOMEOWNER shows a grave lack of integrity and makes me question what type of company I am dealing with. I have shared my experience with my colleagues and two cancelled their appointments and others stated they were going to try Dalworth next week for their Spring Cleaning. I even sent y'all a text and have not heard back. Y'all text that someone will contact me...but I am still waiting. My family was disappointed too because after my great first experience, they couldn't wait to give y'all a try, but now they state they will rent a carpet cleaner instead.
Zerorez failed me and my family. The shoddy work, broken/damaged items, and lack of integrity shows me I shouldn't work with nor promote your company. If you want to make things right, you could give me a refund so I can try a different company and see if they have better ethics. A shoddy job would have been an opportunity for you to send out a different tech, but broken items left for me to discover...no, I can't trust you in my home again.
Please consider sending me a full refund so I can at least inform my friends, family, and colleagues that you tried to make it right. Failure to do so solidifies your companies lack of integrity and I will not hesitate to inform friends, family, colleagues, and others of this and the damages to my property and belongings your tech caused whenever your companies name comes up. I'm prayerful that this was just a distracted tech and not how your company as a whole operates. I look forward to your response.
Everything
Scheduling was easy. Kept me informed of arrival time and arrived promptly. Explained the process and options for upgrades based on the site visit. Worked efficiently.
Glad no harsh chemicals were used.
You did good
Your ad on KLTY says three rooms cleaned for $99 with a $50 gift card to EG Steak. Your company was true to its word with giving the $99 for three rooms, however, I have not received the gift card. The young man who cleaned my carpet said he did not carry the gift cards and he thought they would be mailed. While reading reviews on your company, that was the main complaint people wrote about. As a company, I feel you should be true to your word and give the gift cards you are advertising.
Thank you.
Sincerely,
Name removed
840 Hensley Lane
Wylie, TX 75098
Phone number removed
Love the carpets. They look very clean but disappointed that your ad mentioned a gift card to a restaurant but we didn’t get one.
Great job cleaning grout and tile looks a lot better!
Make sure adequate training is completed for new employees. I have used Zerorez a few times and always been very satisfied. At this appointment the cleaner said he had only been employed 3-4 weeks. He was not knowledgeable about carpets and the cleaning did not seem to be performed as well as at other times. This carpet was older and had never been cleaned before and not much of the traffic areas seemed to be clean. However, I am not sure if the issue is with the carpet itself or if it was with the cleaning person's "new-ness" to the tasks.
The service person, Joe, thoroughly explained our options on the rugs and the prices for each. Once we made the decision to have them both cleaned at home, he cleaned both rugs and answered my questions as well. He was personable and professional.
Used you guys twice never got the gift card
Great service! Technician was prompt, courteous, and did a great job!
Green products
Was able to come out on short notice and got the job done well and FAST!
I loved the technician. He was very attentive and took his time. Very courteous and kind. The website could use some help. I picked my services and date and time and it gave me no response or confirmation. I had to call to make sure I had an appointment. It did tell me I had to put partial payment down but gave me no place to do it.
My carpets look and smell like new! Thanks Zerorez!
Prompt and very good customer service
I like how you do not use heavy chemicals to clean and the method used has been very effective on my floors. I’ll never use another company.
The whole process was easy, from the initial phone call to the moment the service technician left my home.
Eco friendly
Zerorez just does a great job all way around.
the technician was AMAZING!!!
I didn't get my $50 gift card to a steak house. Your radio ads were 3 rooms for $99 and $50 gift. We also got one by mail for 4 rooms for $99 + $50 gift. we only had three rooms but he didn't give us the gift card or tell us how to obtain it. We'd like that now please.
My carpets looked fantastic after the service. The professional person who came to clean my carpets did a wonderful job pointed out things that he was cleaning and did a fantastic job cleaning. I have a pet and he was able to remove all pet stain. He was professional and courteous. He arrives on time and went straight to work
Fast and good job getting out dirt
Friendly carpet tech. Did a great job. Carpets looked great!
I wish he had put something down on the area rug where he was working, things just got a bit dirtier than I expected. Nothing I couldn't clean up, but that part surprised me. Plus I had no idea there would be so much WIND going on in the room....sure blew some dust bunnies from under the couches and chair! He was the nicest kid tho. Efficient and showed us the wind-tunnel-dust mess in our duct work.
Oh, and he left the attic stairs down and the attic light on. Again, nothing I couldn't remedy myself, but still a bit surprised.