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based on 83887 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Efficient and professional.
One of my rooms smelled like urine still despite using pet treatment as part of a regular carpet cleaning, which was the original recommendation of the technician. He only recommended following up with a deep cleaning after I inquired about the lingering urine odor right the job was complete and we were signing paperwork. When I called to ask about the follow-up pricing for a deep cleaning as well if a 30 day guarantee for the first cleaning would help offset some of the cost for a second visit, I learned that the technician wrote up his report as if the deep cleaning was recommended initially and I opted for the regular cleaning with pet treatment instead. The first cleaning did NOT clean sufficiently on the most superficial level (the carpet fibers). I could see stains all over the carpet with a UV light, even minor drink spills from a previous tenant. The areas where a dog had peed smelled heavily of urine. I had to pay for another carpet cleaner $150 to remove the majority of the staining that was still visible under UV light from the carpet fibers, something that a regular cleaning should have achieved in the first place. The carpet in the rest of the house that was well taken care of by my wife and me benefited from the regular cleaning, but there wasn’t much improvement necessary. The whole point of hiring professionals was to help with the carpet that actually had stuff to clean up. I have a dated invoice from the other carpet cleaner, and I think I should be reimbursed to offset this added cost. If I had gone with this different cleaner in the first place, it would have taken ONE visit to get the job done correctly
Technician was professional, friendly, and on time. The cleaning was thorough. He was even able to remove gound in dirt and pet hair from heavily stained area in front of sofa.
We were very pleased with work done on 5525 Rearn. thank you
Clean-no residue left behind.
No chemicals were used, so there is no residue left on the carpet. Carpets also dried faster too.
no soaps, efficient
Amazing results.
I like the friendliness and professionalism of the tech. He did a really good job in cleaning my carpet and kitchen grout! I will definitely use the service again!
Evan Gray was the tech who came to our house on Saturday and he did a GREAT job. He was very courteous and and now yu have a new customer.
The service tech was top notch - courteous and knowledgable, and efficient!
Clean citrus smell
Jeremy did an excellent job explaining the process! I would use Zerorez again! Great customer service. Thank you!!
Fast efficient friendly technicians. Carpets are clean fresh and dry nicely. I love there is no residue left in the fibers. Love this company!
Natural products and the professional that come and do the work. Prices are also wonderful. U just can't beat the qualilty of service provided.
Very very professional and they stand behind their product do a fabulous job I appreciate them
Excellent service, Superior personnel
Fast and friendly service.
Everything was great with Zerorez....will definitely use them again
Professional staff. Arrived on time. Rep was courteous and got it done quickly and effectively. Would recommend.
The spots that we were told wouldn’t come back came back and I took a dry rag and rubbed on the spot and it turned my white rag brown so there is still dirt in the carpet
Eric was very professional and knowledgable. He did a great job and I would highly recommend Zerorez!
I didn't expect as much left over moisture from the cleaning. The suctions seemed to literally lift the carpet during the process. I was somewhat shocked the length of time it seemed to take to completely dry.
I love the tile cleaning and overall cleaning of the carpets.
Great service and fast.
The guy that came here was great. Showed up early. Was pleasant to talk with.
Clean feel. Kind service
They're always prompt,courteous, and thorough.
I requested a specific technician. The guy who came did a decent job- good personality- although stains have returned. Tech talked on phone entire time he worked. I did not look to see if it was bluetooth, but I heardhis personal business from otherside of house. ( Dalworth would not clean as they said stains would return. )
We originally had our carpets cleaned on April 22. After our carpets were "cleaned", they looked terrible. They looked worse than before they were cleaned. The first guy was in such a hurry and it was early in the morning! I called and ask if someone else could come back and look at the carpets. Thank goodness they sent CHAVIS. He saved our carpets. Chavis took his time and really seemed concerned to make our carpets look good. If it hadn't been for Chavis, Chavis came late on a Friday afternoon and was determined not to leave until we were happy! Chavis should be your main carpet cleaner, because he was AWESOME!