- Phone: (214) 372-5326
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based on 84612 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Not professional
Job was not done properly
Nothing you can do to make it right
Courteous technician, efficient, professional, and thorough.
Excellent service and results.
Professionalism
Carpet didn’t look any different and still had an order. I’ve used this company several times. Never again!
Technicians are well trained, courteous, and attentive to detail.
Employees were knowledgeable and helpful.
Effective and no harsh chemicals
Staff was very friendly and professional.
Solid work Tv star
Always a superb job
Great customer service
I have always used Zerorez and love how clean the carpets look! I mostly like that there is not a bunch of chemicals left on the carpet and is safe for my pets!
Bobby was very friendly, professional, and helpful with what to do about some stains.
Will use them again and it's easy to book an appointment!
Thorough cleaning, efficient, polite, knowledgeable personnel
This is my 2nd carpet clean through the company and each time I was amazed with the products used.
Alberto G was very courteous and efficient.
No harsh chemicals came into or stayed in our house and carpet, and our rug and carpet are very clean.
Jesse did a great job. He was very professional and friendly.
The technician did a great job with the carpets- he was professional and kind. My issue is the “request” for a tip on the pad when paying… it’s awkward and honestly, makes me not want to do business with the company. Since when are we expected to tip for getting our carpets cleaned? Your company should pay the technicians enough that a tip isn’t even a consideration for customers. I paid $300 for a little over an hour of work- surely he is getting paid a fair wage that I should not have to supplement…I tip when I get my nails done, get me hair cut, eat out…now my carpets too?!? Just doesn’t seem right to even ask in this instance…
JP/ Jesse was prompt, courteous and professional. The carpets came out great and I've actually already recommended you to another person. The whole experience was outstanding. Thanks again!
Great results
No chemicals and good job
My technician was great and the carpets look wonderful!
I love that it is chemical-free and affordable.
Professional friendly. Carpet looks great.
Very nice and friendly employee, extremely efficient, gave us all the information we needed to know verbally. And in a way that we could understand easily, on time, very respectful of our home, very knowledgeable, extremely convenient
The quick appointment availably, which added in my severe allergies from pet dander being remedied. The onsite technician was absolutely great with providing the service I needed for my specific need. He provided knowledge on eliminating the pet dander in the room I reside in at a family's home. Although I'm allergic to dogs, I was never in close proximity to them prior and so the technician's was greatly appreciated.
The service was quick, and I noticed a difference immediately. Without Zerorez providing stellar carpet cleaning, I know I would be back in urgent care with allergies and another sinus infection.
Friendly technician, good work and timely
They’re non toxic
Easy to schedule online, service provider arrived on time and did a great job cleaning our carpets!
Only reason I booked the cleaning was to remove a few pet stains. After the cleaning they were still there. The spots were very similar to stains your company had removed in the past. Also - was told the carpet would be dry in 3-5 hours but it was still wet after 24 hours. Called customer service and asked for another technician to come out. Was told they would send the same technician with a supervisor so that he could learn what to do. This did not happen but a different technician came out and removed the stains in a few minutes.