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based on 84612 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpets always look great after they have been done. Although this time I had a issue with the young man that came here. He did a great job on the carpets but, when he was doing the upstairs bedroom that had never been done before he said their was cat urine, I know the cat has never urinated in there but the dog had. He presented the pet care, I told him I had heard of it but I did not want it in this bedroom. He said I would have to sign a waiver for the room, I agreed to do so. A few minutes later he tried to push this product and even after me saying more than a few times he persisted to where I became very upset. I asked him what his supervisors name was and he said Shae. I called right than and there and left a message with Catherine, I explained to her exactly what transpired and asked her to have a supervisor/manager call me. (I still have not been called). The young man continued to clean the carpets and they appear to look good. When he finished, he came to me and apologized. I told him I felt badgered to take the treatment even after I had agreed to sign off on it in this bedroom. He explained to me that their training tells them that even through they do an initial walk through and explain about the if warranted. Even if the customer declines they should start the cleaning and bring the customer to see where the spots are once the cleaning has begun. As a customer if I have told the man that I understand about the treatment and agree to sign off on it, that there should be no further discussion on the matter. This is where the problem between him and I started. I do not like to be badgered. A young man named Kermit came by for a hose it seems and the three of us had this conversation. Kermit said indeed that is what they are trained to do.
End result he did clean the carpets but, this made my experience not as pleasurable as in the past. I cannot blame the young man if this is what he is trained to do.. I do put blame on the management for training them to badger the customer to get a treatment the consumer has already declined.
I do love how the carpets look and feel after this cleaning.
Good product and handled very professionally.
Carpets look clean
The tech was very nice and explained things before he started. The products seemed to do a good cleaning job.
Get your act togather! You said the man would be here between 11 am and 1 pm. and you would call 30 minutes before he arrived. There was no call at all, and he showed up at 10:30 am but on the correct day.
the tech.did a great job answering all my questions. he was very up on the product .my wife was happy and impressed with the carpet when she got home from work.
It's all natural, green products.
No chemicals
Professional service and great results.
Worked beautifully as advertised. Will use again for other part of home. Zerorez certainly is lucky to have hired such a nice young man. Chris showed he was very knowledgeable about Zerorez and did and outstanding job for us.
Am very happy with everything.
Mrs. Robert Turner
Good job; professional technician
Prompt and professional service!
your people
No chemicals
My carpet has been cleaned ($300) and the A/C system cleaned ($650) and the house still smells like dog.
Send staff that is still in training along with a mentor or at least all of the knowledge and chemicals to get the job done.
I love the fact that no chemicals are used in the carpet cleaning.
No chemicals
Furniture is clean and fresh after treatment. Quick drying with no sticky residue.
The carpets remained wet for 2 days and the house was a wreck for 2 days. I was trying to do something nice at home for my wife, but it backfired. Additionally, technician was unsure of counter top cleaning and it did not work. Technician had great effort and worked hard, but you have to consider results....
I was disappointed in the quote vs the actual cost. In the quote, the lady quoted it to be $99 for three rooms plus one free and $25 for the fifth room. Actually, we did not get an additional room free. It cost $99 for three rooms plus $25 each for the additional rooms.
Did a very good job and have prompt and friendly employees.
prompt,polite,explained before & after what to expect
Andre was awesome. He did an outstanding professional job on our carpets and I am very satisfied with his service.
The carpets came out looking very good considering they are very old and worn. The house smells clean and I like your process of getting out the old dirt and soap. Thank you and we have already recommended you to our family. In fact my mom, in Oregon recommended you to us!! She praised your services also! Thanks again!!
The employees were very nice and friendly.
The technicians were professional and efficient.
I liked Ron who was very professional and worked so very hard even though it was late in the day and was probably exhausted. I LIKE THE GREEN PRODUCTS and the way the rugs dried so quickly.
Punctual and honest. No up selling. Friendly and knowledgable.
very prompt and courtious service technicians