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based on 84616 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our technician did not use corner covers this time, and I would have liked for him to have done so. Also, he left a lot of product drips on our wood floors and this has usually not been the case previously. Carpets were cleaned well, but these extra touches were not there this time.
I like the way your process cleans our carpets.
Better customer service when making appointment. Call day before to remind of appintmet
I had been burned in the past paying $750 for two rooms, one a 15 x 15 the other a 15 x 25. I realize there is dog urine, but that seemed very outrageous. I called your company from hearing ads on the radio and got the feeling prices were fixed, depending on what needed to be done. I had a person come out just to do an estimate, which I had stated in the phone call. While the person did show up on time, he had the equipment at the front door ready to go. He was aware of my past trouble, looked over the rooms, tapped his phone a few times and said his estimate would be around $750 as well. I said I understand the need for special treatment of stains, but didn't feel it was worth it to pay over $250. He then said he could come down to $320. WHOA! So much for fixed pricing, it sounds like the individual tries to get as much as they can. How many gallons of this "special" ingredient is needed for my size rooms and how much does each gallon cost. The other funny part is I said I would think about it and he just stood there and I had to say that means not now I will get back to you. At this point I am under the impression I will not get a fair price with your company either and I will just have to keep searching the that reputable that is not trying to take advance of customers.
The expectations of what would be cleaned was not communicated well before the appointment.
Great reputation. Very professional from start to finish.
No after smells of chemicals
The technician was very pleasant, honest, and knowledgeable. Not only do our carpets look as good as new, they also feel so soft. We will definitely use Zerorez again!!
Ensure that thr rate you charge is correct prior to billing.
HELP!!!!!!!! I loved the cleaning of the carpet but whatever the after treatment was is a disaster in a 4' x 4' area right near the linoleum in the kitchen. It looks like all my cats peed on the same spot. It's orange and brown and isn't completely dry. It's also very sticky. Since it's Sunday and I just arrived back in town after the Friday cleaning, I am planning to call right now to see what can be done. I don't know if anyone will be there but I will leave a message. Thanks.
The technician was nice and accommodating. There was mostly water used for cleaning, so no residue.
polite professional technicians. A little pricy..more than I expected with additional charges but a thorough and efficient job...
I like the basic cleaning process--no residue. I like your $99 deal. I like how personable both Joshua and Carlos were.
carpet soft after cleaning. tech- Jonas- very thorough in his technique to clean every square inch of carpet. no odor after cleaning. carpets dry in a about 5 hours. tech- Jonas- very professional and kind. Jonas was very positive about Zerorez. Already spent my Fullers jewelry gift certificate!
Detergent-free nature of product; service was excellent (Miguel).
cleans carpets better than any other company I've used before
the job was done right and very clean. Like the fact that you are willing to have flexible time schedules. Thanks.
Great value for the money, excellent service, no chemical residue.
The service technician was very knowledgeable and friendly. Beverly Miranda
On time very professional and courteous to make sure we were completely satisfied. My wife was very pleased,and that's a big compliment to you because she is very picky . Luke was great. Thanks guys.
Best carpet clean job I've ever had done,very professional service tech
Everyone we had contact with was very friendly and efficiet. I like the emails, which makes it easy to keep a record of the work done. I also like the fact that we were first given a window of about 4 hours and then a smaller window the day before.
The price quoted on the phone is what the customer end up paying. The cleaning is the best among all others. Reasonably priced. Very professional personnel. Thanks. First name removed
No residue and the man who did the work was outstanding:competent and knowledgeable. It was a pleasure doing business with him
Very thorough cleaning and excellent attention to my requests and answered all my questions. The carpet looks and SMELLS great!
I have always had a great experience with you. I have continued to use you even though I believe that your process caused my carpet to wrinkle. It is all over the house and had never happened before. I had to have it restretched today. I would be afraid to use you again in case it happened again even though you do a good job as far as cleaning.
The cleaning did not get the stain out of my carpet and it took two times for them to complete the cleaning. I was happy that they kindly came back to fix the problem. The cost is also too high for certain services.
responsiveness, professionalism, high-quality results
Not get carpet so wet.
First off, you all don't use my water. You're prompt and friendly, you leave ZeroRez AND you're less expensive than EVERYONE else I called.