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Client Testimonials
Promptness of arrival time. Explained services to be performed. Worked with me to give me the proper services I needed for my budget. Performed services in a timely manner and of good quality. Very professional
The service guys came on time and were very professional.
Good representation by Richard and Malik. Very knowledgeable and polite.
I love the service of the technician and the appearance of my carpet
Easy to book an appointment.
Our tech made our carpets look great again!
Fast cleaning
Prompt, friendly and professional
Tech arrived on time and was properly masked up since this visit was during COVID-19. He was careful to protect areas like stairways, corners, etc. Fully explained the what and why of what he was doing. Good experience!
Your technician Chris Craddock was excellent and did a superb job. He was thorough, personable, helpful and professional. He got stains out of the carpet that two other cleaning companies were unable to remove, and the drying time was fast and easy, especially with the fans he set up while working. In fact, our carpets have never looked better. You have a permanent new customer...thank you for terrific service.
A great tech. Better than Stanley Steemer.
Tech was very professional and thorough. Explained everything clearly.
I think it is too early to do a survey on anything .
The survey your company does should be done approximately three months or 90 days after your work is finished.
Ask me 90 days from now.
Punctuality
Good
I like the fact that there's no smell from the spot treatment solution. I like the promptness and experience of the professional. I love the outcome of the carpet and the price is reasonable to. This is not my first time using Zerorez.
Will use again and recommend. The two gentlemen that serviced my home were excellent. Knowledgable, professional, respectful, efficient, trained. Got a call ahead that the techs would arrive in 20 mins. Easy to schedule, and reschedule. Perfect customer service and experience.
Friendly and thorough
Best customer service every time!! Go use always looks great! Thank you.
Cleanest solution and finished result. Courteous & professional. Love that they also leave their customers with a bottle of B Fluid to spot clean between cleanings too.
Service is excellent! Technician was great!
Explained everything ahead of time!
Thank you!
The dispatch with real accommodating when I had to move around my appointment. Also, Chyna was FABULOUS! She actually looked like she enjoyed her job. She was fun, energetic, cooperating and went above & beyond! I like my clean, fresh smelling carpets too!!
Service experience was good.
I owe Zerorez an apology. The day you delivered my rug, I did not hear the doorbell. I was listening to the radio, about the anniversary of 9/11. This program captured my attention so that I was not aware that your team was outside waiting to deliver my rug!
And worst of all, I learned from the team (Jason, the leader), that he called my phone, and that when I answered, he said my name, and then I hung up. The reason was that I thought it was the voice of a telemarketer who had called me lots of times before, and I just didn't want to talk to him. Big mistake! Big problem! I am so sorry. And I thank you that you let this team come back and bring my rug, with no charge for their extra trip! Thank you, very much. I'll forever thank you and tell people how wonderful and understanding you are!
on time
Very professional. The worker was fast and thorough.
The simplicity
From scheduling to completion of job my interactions with all representatives was pleasant and professional. I am pleased with the quality of work that was done.
professional and thorough cleaning carpet service
Great job definitely recommend!!!
I like the way my carpets are fresh and clean, and dry in just a few hours. My tech was professional, courteous, and went above and beyond to make sure my carpets looked like new. Also the pet enzyme treatment worked great! No more stains and kennel smells. We will definitely keep using Zero Rez!