Customer Testimonials
Culligan delivery men carry the 40-pound bags of salt down to my cellar near the deionizer.
Washed dishes and shower doors are nearly spotless with little calcium salts residue. Untreated Frederick County VA water is "hard" or rich in calcium.
We use much less shampoo and soap for personal cleansing than without Culligan.
David and Marian Newton
Winchester VA
Good water
I've had Culligan since I moved into my hard water house. Culligan water softener made a big difference in dish washing, laundry, and especially showers and baths.
Good soft water.
Great customer care
The water softener installed works excellent and is up to date. Not some antiquated system. The installer/plumber did an awesome job and took the old unit away. System works flawlessly. No issues. Highly recommend Culligan for their services. Did everything that was talked about. Do not mess around with the box store softeners they are junk. Mine only lasted three years it was a Rheem brand. Trust me. Waste of time and money. Culligan has it down to a science.
Service representative was pleasant, knowledgeable and efficient. Did a great job and leftvarea very clean and dry, unlike other service reps from other companies.
Soft water
Culligan’s is the only service of its type in my area. I live in a rural community, and my water is from a well. I rent a whole house system- Iron Clear - to filter out the rust & address the sulfur smell. When the system has been serviced, it works well. I’ve researched other systems, and the Iron Clear is the best solution. So, I appreciate that Culligans could identify the appropriate system immediately.
I have had issues with billing that resulted in my account being delinquent; however, Brooke (local office) has been more than willing to assist with troubleshooting what happened. She is one of the gems of the company that I appreciate.
Because I rent, it seems my service requests are not prioritized when scheduling. This practice proved extremely challenging when a power outage resulted in no water. I left an after-hour VM and then followed up in the morning. I received a VM that service was scheduled for SEVEN (7) days later; yes - seven days + the two (2) that had passed without water.
ended up escalating to Culligan International. The head of Customer Support- Scott - called and listened to my complaint. In less than an hour, a tech was dispatched that afternoon. Culligan - local - gave me two (2) cases of water, and the tech resolved the issue that day. So, I appreciate that my escalation was taken seriously and given priority.
So why did I rate the company with a 10 and would recommend? The service tech who usually provides service - Kyle and Warren, who provided the emergency service; the awesome Brooke and Scott from corporate are the reasons why.
While I value how a company handles customers when all is well and how they manage customers when all is very not well, I value more. If I felt/found that these incidents- account and services- could not be resolved or if I experienced an unnecessary level of frustration trying to resolve the issues, my rating would reflect my irritation.
However, I worked with staff that cared enough to take the time to help, which is why I would recommend the company to others: recommend with caveats, of course.
I appreciate the prompt response when a problem occurred with our. The secretary said they would handle it within a week, but the route guy called the next day and took great care of us!
Service person listened and answered questions.
Professional.
Quality products, knowledgeable and friendly staff
Reliable
Convenient delivery service, autopay, great customer service
The service man was polite & knowledgable regarding the service he performed.
I loved that the technicians were very knowledgable about the water softner. They did not dismiss any small signs of failure. They informed me that the machine was still under the 1 year warranty which means I did not have to come out of pocket which was wonderful.
Service is always pleasant and responsive.
The technician who was here is very knowledgeable and informative. You were able, through a series of products, to solve our water issue. We had sand in our well water that was clogging our faucets. With the new Culligan system, it is no longer a problem. Further, our service technician is exceptional.
they are prompt and notify us when delivery is due.
Service people are quick, accurate, good attitude and easy to work with.
Everything. What I really don’t like is getting a survey with every interaction. I’ll let you know if i have an issue. Stop wasting my time with surveys.
The home delivery of softener pellets is a godsend for a senior citizen
on time courteous . helpful
Quick convenient service
Installer was courteous knowledgeable and efficient with installation
Water is the best it’s ever been
Thank you
I like that the salt bags are carried downstairs and emptied into the resevior.
I'm very happy with my deliveries and Alvin my delivery man is great
water tastes great and healthier.
great service
I like the service plan. However I would like to order my in terms of what I need ( As a one person home I do not need 3 bags of salt. ) I also do not like giving up a full day waiting for delivery. Having a morning or afternoon only would be much better.
on time with proper equipment