Patient Testimonials
Friendly staff and great doctor.
Dr Madden and staff took the time to answer all of my questions and explain all of the treatment options for now and down the road.
Staff is always courteous and friendly.
Staff is very pleasant and very competent. Dr. Steinberg took the time to explain my problem and even included photographs and xray films. There is very rarely any wait time at JOI. It is very convenient to have all the orthopedic specialties all in one place.
Dr Kaplan and his team treat us like family
Dr Bell and his nurse are very nice
Dr Whitaker was friendly, answered all my questions and concerns honestly. He's very good Dr.
Excellent customer service. Staffing and doctor Vosseller were professional and very knowledgeable. I appreciate the time Dr. Vosseller took with me to review my X-rays and ensured I understood the depth of my injuries. I am new to the Jacksonville area and without hesitation would highly recommend Jacksonville Orthopedic Institute to anyone.
I was pleased with everything… The entire staff was friendly and professional from the lady behind the counter, to the x-ray tech, to Dr. Madden herself.
I’m sorry I waited so long to get my elbow checked
Cordial and competent physician and staff. Effective treatment. Short wait time.
Great care from everyone involved made the surgery almost painless 😃
Everything! Office, staff and physician!
Great staff and physicians. Very caring. Great location. Very convenient for us.
Prompt service, friendly folks, and very well organized.
Friendly and skilled
Easy access and prompt
Very nice people. Fast response time. So far, effective treatment.
Quick friendly diagnosis of issue.
Very professional and courteous staff!
Attention was given to my needs by entire staff and immediately started my course of treatment.
Friendly staff. Instant X-ray results. Parking.
Dr. Kaplan not only informed of my knee issues - he backed up all he told me by pointing them out on my x-ray and MRI. And explaining them in terms that were easily understood.
His PA, Chris Garman, has been very helpful and patient answering my questions.
He was my second opinion and I am so glad he was. I'll be staying with him an JOI.
The staff are welcoming and friendly. Dr Smith is an amazing and caring doctor.
Location, admin support, doctor, ease of scheduling
Very prompt. Did not have to wait long. Very professional yet caring. Thorough. Did not feel rushed. Team works very well together.
Great staff. Appreciate the professional and comfortable atmosphere.
The staff and doctor were all exceptionally attentive to my condition and performed all of the needed testing and care in a kind, professional and expedient manner.
First, the wait time was minimal. Then when I went into the exam room, the person there was quick but thorough. I didn't feel rushed at all. Then I have her my CD's with pictures of my left hip. She took them out to the doctor. Then the doctor wanted more x rays to do a comparison. That all went rather quick. When the doctor came in, he was very patient but he took his time to explain things to me in a way someone with no medical knowledge would understand. He saw what I needed and I told him, "I know what I want". He asked me what and I told him. He said yes, that's what I need. He was very, very agreeable. After he left, his PA or MA came in to explain some things to me and also gave me paperwork. This team, Dr. Bell and his staff are extremely helpful.
When I walked out to the lobby to leave, one of the girls at the counter said she was calling the shuttle for me. She also gave me the phone number for the shuttle so the next time I come to the office, I can call the shuttle and they would come to my car and get me.
Very, very good organization !!
My doctor was upfront and honest about the diagnosis and treatment of my problem.
Quick help from very knowledgeable and caring people!