Patient Testimonials
Excellent people and wonderful care
Caring, expedient and well explained
Very efficient. No wasted time. Dr. Graham was great. Thanks!
(On another note - trying to become a new Customer was an atrocity!
Your IVR is one of the worst, time wasting and infuriating that I've ever encountered. It's embarrassing.
Your scheduling dept entered our home phone number rather than my cell, so I had to get my sign-up code via voice. The IVR is garbled and I had to ask for the code 3 times before I could actually understand it. And - whoever heard of a 9 character alpha code!?!
Then - your new Customer website has a "floating" JOI banner covering 1/3 of the information page and you have to try and avoid clicking on it when attempting to enter the required info. If you miss a "block" and hit the banner, you have to re-start. It was so frustrating that I almost cancelled.
Also, the amount of information required and the number of forms to be completed is outrageous. On top of that, the logical linking of forms was totally ignored leaving the Customer praying that the constant re-starts would some day be over.
I'm an old IT manager for a large multi-national, so I have some idea about web design. I can guarantee that your IT manager NEVER ran this site through a "sandbox" before release. I can also guarantee that he/she has never actually tried to negotiate the site. Nobody in the IT world would have ever let this mess out to the public if they had actually tried to use it.
I suggest that you give each partner in the firm a fake login and allow them to try and negotiate the site. I think you'll get some useful feedback.
Jim Last name removed)
Everything!
excellent experience on my visits!!
Matt Last name removed 04/09/1956
All the doctors- i have 4 of them and family another. They have much experience. Comforting to know they remembered me from years ago
Friendly staff and great providers.
It was easy to make an appointment and on time. No nonsense from the doctor either.
Everyone is so polite
I ALWAYS enjoy seeing Dr. Keller! He is very friendly and knowledgeable at his profession. He will always avoid surgery if necessary. Would highly recommend him.
This was my first visit here in the Fleming Island location. The staff had been very nice and professional. They answer their phone line promptly unlike many other businesses. The doctor was very nice and professional . I look forward to being treated at this location. Very clean and nice. Definitely a 10!
Everyone was very friendly and helpful. I had no wait time.
The staff from beginning to end was wonderful.
Wonderful doctors and fast. Service Name removed
Professional, caring, compassionate services
Professional and courteous. Dr. Strindberg and his staff are awesome!
Always quick appointments, caring staff.
Everyone is great and pleasant in this office
Very efficient, professional and knowledgeable. Dr Smith could tell I was very nervous and reassured me it would be alright.
Friendly, professional and easily accessible medical services
Very promp customer care. Very professional
Everything
Dr Kaplan was great and through
Ok!
Dr Smith in Nassau is outstanding in office manner, competence and treatments. I would give him the highest recommendation. I have sent many of my friends and family members to him.
Al Last name removed
Very clean. Well organized. Friendly and professional staff
Everything was great and fast. Dr was outstanding and very easy to talk to. Highly recommend him and JOI staff for all your needs
Professional atmosphere well organized deliver world class service
The front desk receptionist was friendly and engaging.
Dr. Hastings got right to the point and helped me with my issue.
Great staff!