based on 4613 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Joe, we sincerely apologize for the frustration and lack of communication regarding the delivery of your new boat. We understand how disappointing this was, especially with your fishing vacation coming up. Unfortunately, there were unexpected delays with getting all the parts necessary to make the boat ready for you. I am glad to say we were able to rectify this and get you the boat the next day so you could still make your trip. We hope you enjoyed your vacation and many more to come.
Alpin Haus has opened and closed my inground pool for over 30 years. Alpin Haus installed my pool and serviced my pool when issues occurred. The service has been excellent and the products I purchase are good quality.
The service phone number listed on your website is incorrect and took multiple calls to finally get to the service department to schedule our annual maintenance. It’s great that we were able to schedule our service very quickly. We were scheduled for service on 5/7/2026. We still not have not heard from anyone from the service department to discuss some items we wanted to see were covered by warranty. Our camper is still currently in your possession but we are unable to get in touch with anyone at your company. I currently have a charge on my credit card that I did not authorize and would really appreciate if someone from your company could reach out to discuss the current status of our camper and if it’s ready to be picked up!
Service department is a nightmare
I wouldn’t recommend this company to an enemy
The salesman Chris Park polite no pressure any questions got answered for us quickly and any
Problems ironed out and quickly solved.
Steven David did the walk through. Took his time no rushing around showed us everything and
answered any and all questions.
Clayton Valkenburgh got all our options in A timely fashion and got them installed.
This is the 3rd trailer we have purchased from there. Very satisfied.
Delivery on time and very helpful
Alpin Haus has met all our needs in offering superior service and workmanship in repairing our RV. Rusty, our service representative, has been very helpful, keeping us informed and updated on the maintenance and storage of our RV. We recommend this establishment!
Had an issue with my 2025 Barletta Tritoon after it was delivered by Alpin Haus- after winter service and winter storage- called immediately and they did their best to trouble shoot over the phone- after calming down the next day- i reached out again- we worked through the phone - and ultimately found it was a simple blown fuse- problem solved- and the entire staff from Owner to receptionist were absolutely fantastic.
Good Service at reasonable prices
Services: Professional staff that will go out of their way to assist a customer.
Your service department lies to your clients when they get caught on lies they come up with excuses. Then the next time I brought it in the lies began again it took over two weeks to submit my work orders to the factory. It's been over three months since you had my RV, I canceled two overnight trips cause it wasn't worth fighting with you guys. It took from day one when I when you had to order a shade that broke the first week and I took out I did not receive it till January 28 when I called wondering where my shade was. Meanwhile it was in your warehouse since December, which it should've been in your warehouse back in September if I miss next weekend due to my RV, not being ready on Tuesday, it will be very upsetting. You've had the parts completely all the parts for over three weeks. Also, I brought it in with it totally empty but not winterized because they had to check the water system so I figured I'd leave it on winterized and then they would do the appropriate winterization after turning the heater back on in the water released out of the trailer from the two drains when I came to the trailer to get some of my stuff out, thinking, it would be ready sooner as when I discovered the incident there was many cold nights during that time the tankless hot water tank was running, wasted, all my propane in the one tank that they turned on to test the unit having a unit for over three months it's not fair to me when I spend a lot of money on the unit. With all that being said, I will tell people never to buy an RV from Alpin Haus anywhere in the country again I would never recommend for service or sales even though your sales department was wonderful to me. Thank you for your time. Name removed
Amanda was very helpful and pleasant Kim is always super nice and easy to talk to
Geoff and the Alpinhaus staff were very responsive to all my questions and concerns. They kept me very well informed as to the status of my trailer build and delivery. The walkthrough was very thorough and detailed. The financing and closeout was painless and there was no hard sell for add-ons. They even checked up with me the next day to ensure my tow home was safe with no issues. I would highly recommend them to anyone looking for an RV or Travel trailer. I traveled 2.5 hours from home to do business with them on a recommendation and would do so again.
Teresa is very friendly and very excellent at her job and so is Nick and Rusty excellent
We purchased our boat and maintenance service from Alpine Haus. Customer service has always been amazing. Staff from all departments are flexible and friendly. Service is thorough and staff are very accommodating.
Everyone's knowledge was extensive and outstanding! Every single person we came across was extremely nice. All of our questions were answered thoroughly. Contact after leaving was exceptional. Transaction was smooth without issue. I would highly recommend them!
They were very helpful
Quick, efficient, and easy to get on the phone.
Everyone is willing to help
Friendly service. Good service recommendations.
I had a problem with my jet ski.You had problems fixing it , but you always came and got it and took care of it.
Friendly staff that always responds in a professional manner. Phone calls are answered and returned in a timely manner. Help is given when asked for and every effort is made to help the customer. I can’t say enough about the staff of the service department at Alpin Haus.
Thank you all!
Everyone was very friendly and honest and straightforward...I never felt pressured and everyone was very professional....on top of all that I love the product we purchased...Thank you very much.
We are currently having our Tiffin Allegro Bus 45 OPP serviced at Alpin Haus in Amsterdam. Fairly large amount of service work, upgrades and preventative maintenance. Dave H has been our service advisor since the first phone call. He has been AWESOME from that initial call right up until this very second. Everything is explained in detail. Never does a phone call not get returned by the end of the business day. I can't say enough about the quality of the work at Alpin Haus Amsterdam.
Everyone we worked with were super friendly and welcoming. Ryan was great and made sure we saw every camper we were interested in. He was very knowledgeable and did not try to push anything on us. Keith did an amazing job going through all of the paperwork and explaining everything. Demo Dan was also amazing! He gave the most thorough walk through and teaching about our entire camper. He was patient with us and made sure we had no questions by the time we were done. We would certainly do business here again! We love our camper we purchased too!
Had to bring my boat in for warranty work i was told it would be a couple weeks , a couple is 2 and that was exactly what is was , i dealt with kim in service very nice women and easy to deal with , happy customer
Once again, Amanda is great.
Getting easier to schedule service in a timely fashion.
Quick turn around time.
They sell quality boats, jet skis and snowmobiles. We have purchased a boat, snowmobile and may also purchase a jet ski from Alpin Haus. We had a couple of issues that were taken care of immediately and professionally.
Derrick has built an amazing team Derrick takes great strides to personally take care of his customers. This attribute rubbed off and leads his team. The best there is
Friendly, knowledgeable staff. A great experience.
You took my money got paid 2 weeks ago and no boat yet . No calls or updates on status I wish I never bought from you guys!!! 2nd time I bought a boat from Alpin Haus and got jerked around Second time 38 years later. But on that one Mr Daley made it right!! payment for boat 2 weeks away!
Paid for dock and on vacation in a week to go fishing