Santikos Embassy
13707 Embassy Row
San Antonio
TX 78216
United States

Guest Testimonials

Report a concern   November 4, 2015 — Rated 9 out of 10 by D.F. Santikos Embassy
What did you like about your Santikos experience?

Good choices of movies - but I find the pre-seating tedious and time-consuming
Report a concern   November 4, 2015 — Rated 9 out of 10 by R.C. Santikos Embassy
What did you like about your Santikos experience?

Did not have to wait too long at concessions, and the restrooms were clean
Report a concern   November 3, 2015 — Rated 10 out of 10 by Clayton Davenport Santikos Embassy
What did you like about your Santikos experience?

The associates who work there act like they care. As we were leaving they thanked us for coming. I have never had that happen in a movie theater. Very nice touch. Also we have quit going to Regal theaters because of their firearm policy and search policy. So nice to walk into a theater and not have to open a purse to inspection like a common criminal.
Report a concern   November 3, 2015 — Rated 10 out of 10 by L.D. Santikos Embassy
What did you like about your Santikos experience?

The theater is extremely clean. Cashier and snack bar workers are friendly and efficient.
Report a concern   November 3, 2015 — Rated 10 out of 10 by M.E. Santikos Embassy
What did you like about your Santikos experience?

Very easy to purchase tickets with seats that we love! Theater is clean and staff is always friendly.
Report a concern   November 3, 2015 — Rated 10 out of 10 by M.T. Santikos Embassy
What did you like about your Santikos experience?

The service given to guests is always exceptional, they make everyohe feel welcome and they will do anything to make your movie experience outstanding.
Report a concern   November 3, 2015 — Rated 10 out of 10 by N.L. Santikos Embassy
What did you like about your Santikos experience?

Seat, and location
Report a concern   November 3, 2015 — Rated 10 out of 10 by G.C. Santikos Embassy
What did you like about your Santikos experience?

Clean and friendly staff
Report a concern   November 2, 2015 — Rated 10 out of 10 by V.Z. Santikos Embassy
What did you like about your Santikos experience?

Friendly staff & manager. Economical matinee prices however the Palladium's matinee prices are a bit less. Well lit parking lot. Clean bathrooms. Clean theatre seating aisles, however it would be nice to see the seats in the various theatres steam cleaned.
Report a concern   November 2, 2015 — Rated 10 out of 10 by L.S. Santikos Embassy
What did you like about your Santikos experience?

The prices are great and it is very comfortable experience. Thank You!!!
Report a concern   October 31, 2015 — Rated 10 out of 10 by V.H. Santikos Embassy
What did you like about your Santikos experience?

we are retired and like the cheaper price and 4 to 6 time slot
Report a concern   October 31, 2015 — Rated 9 out of 10 by B.G. Santikos Embassy
What did you like about your Santikos experience?

Matinee prices '
& convenience
Do not like reserved seating!
Report a concern   October 30, 2015 — Rated 10 out of 10 by C.S. Santikos Embassy
What did you like about your Santikos experience?

I thoroughly enjoy Fathom Events, Royal Opera, and Globe Theater. Dracula and Halloween TCM showings were great!
Report a concern   October 30, 2015 — Rated 10 out of 10 by R.S. Santikos Embassy
What did you like about your Santikos experience?

I feel that the theater we go to provides a clean and great environment.
Report a concern   October 30, 2015 — Rated 10 out of 10 by C.S. Santikos Embassy
What did you like about your Santikos experience?

Friendliness of staff, price of ticket and comfort of chairs
Report a concern   October 30, 2015 — Rated 10 out of 10 by Becky Jones Santikos Embassy
What did you like about your Santikos experience?

Everything!
Report a concern   October 30, 2015 — Rated 10 out of 10 by Priscilla Ybarra Santikos Embassy
What did you like about your Santikos experience?

From the moment we bought our tickets to the point of watching the movie, we had such an awesome experience with the people who work there. They were very friendly and courteous. The popcorn was fresh, too. The theater was clean and specially the restrooms. We had a very pleasant time.
Report a concern   October 30, 2015 — Rated 9 out of 10 by F.G.R. Santikos Embassy
What did you like about your Santikos experience?

service and friendly
Report a concern   October 29, 2015 — Rated 10 out of 10 by D.H. Santikos Embassy
What did you like about your Santikos experience?

Usually a good experience
Report a concern   October 29, 2015 — Rated 10 out of 10 by D.B. Santikos Embassy
What did you like about your Santikos experience?

I love the nice comfy seats & the food choices :-)
Report a concern   October 29, 2015 — Rated 10 out of 10 by B.H. Santikos Embassy
What did you like about your Santikos experience?

Good atmosphere; friendly staff. Clean floors.
Report a concern   October 28, 2015 — Rated 10 out of 10 by T.H. Santikos Embassy
What did you like about your Santikos experience?

Clean and friendly
Report a concern   October 28, 2015 — Rated 10 out of 10 by S.C. Santikos Embassy
What did you like about your Santikos experience?

The willingness of the staff to unearth my reward card info.
Report a concern   October 28, 2015 — Rated 10 out of 10 by J.H. Santikos Embassy
What did you like about your Santikos experience?

Very convinient location with "tons" of parking availability. Very congenial, professional, friendly, courteous staff (ALWAYS).
Report a concern   October 28, 2015 — Rated 10 out of 10 by B.G. Santikos Embassy
What did you like about your Santikos experience?

Relaxed atmosphere and beer and wine served!
Report a concern   October 28, 2015 — Rated 9 out of 10 by B.W. Santikos Embassy
What did you like about your Santikos experience?

Discounts on food for week days, reward card, and free movies for rescue personeel.
Report a concern   October 27, 2015 — Rated 9 out of 10 by A.R. Santikos Embassy
What did you like about your Santikos experience?

Location is convenient for me.
Report a concern   October 27, 2015 — Rated 10 out of 10 by Monica Chapman Santikos Embassy
What did you like about your Santikos experience?

We love the Embassy and try to see all our movies there if we can. The Rewards Program is excellent.
Report a concern   October 27, 2015 — Rated 10 out of 10 by C.B. Santikos Embassy
What did you like about your Santikos experience?

Already submitted the positives, I thought there would be room for suggestions. I am a loyal Santikos and Embassy attendee. I appreciate the new smaller popcorn and soda option. Great for those of us who don't want as much as even the "small" size contains.
Now the suggestions: I really don't understand the reserved seat rationale. My experience so far has been that it just slows down the ticket buying process while uninformed customers try to make sense of the seating chart and make a decision. I don't see how the customer benefits at all. Maybe there is some benefit to Santikos that I fail to understand.
Next, I believe you should rethink your online ticket strategy. I don't buy tickets online because I don't want to pay the extra fee, from any theater. You should want to encourage online buying; it saves you labor and paper supplies. So why should the customer pay extra for something that reduces your costs? I know, everyone does it. It's the Ticketmaster mentality. I would rather you price your tickets appropriately and not add additional fees. Have you considered that maybe you would increase your market share if you offered online ticket purchases at no additional costs? Why would someone need to use Fandango or others if you didn't charge?
I understand there is a cost for the website, but that is largely a sunk cost at this point and is still, no doubt, cheaper than paying hourly wages to ticket sellers.

I love your theaters, especially Embassy, and will continue to attend regardless of your actions on these ideas.
Thanks
Report a concern   October 27, 2015 — Rated 10 out of 10 by C.B. Santikos Embassy
What did you like about your Santikos experience?

Close to my house. Easy parking. Manageable lines

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