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Guest Testimonials
Hi there -
I wanted to leave a comment regarding a recent promotion you have going. This is regarding the deal that with the purchase of a large popcorn and a large drink you can get a candy for $1. I ordered the combo with a large popcorn and 2 large drinks and was told that I couldn’t get the candy as it was only applicable to combo 1 - not combo 3 but I could get combo 5 that has the candy for 4 more dollars. I made the point that I’m actually spending more money with the combo 3, yet I can’t get the candy. Honestly I wouldn’t ever contact you guys over something so trivial but frankly-this is just dumb. You have someone spending more but won’t give them the deal. Super disappointed at the short sightedness here guys. Not something I’m used to seeing with you all. I’m hoping this is just a training issue and you can address it.
Everything
I love the great customer service!
It was clean
Atmosphere
I always go to Silverado 16 this time popcorn was cold the soda Dr Pepper was flat !!!
Great theater! Great popcorn! Great service!
Wonderful experience
Firstly, I would like to say that I've been coming to the Santiko Silverado theater for a while now and have always had a great experience. However, yesterday when a friend and I came to watch "Downsizing" at 10:20pm in theater #14 it was not cleaned and a complete mess. When I informed the staff they came in to clean the theater but it was very uncharacteristic of the staff to leave a theater unclean minutes before the movie was about to start.
Thanks
Customer service
Friendly service. Associates very helpful with meeting my needs.
The seats were comfy. Food was hot.
Santikos is the place to go for the movies you want to see! You can't have more fun than at a Santikos theater!
It was clean and the employee were friendly.
Free popcorn refill with the tub size!
Friendly staff
Friendly staff and movie showings available.
Very clean concession workers are always nice.
Great staff and quick service
Simple purchase of tickets ahead of time. And that it is a well kept theater
theater was clean. sound was loud and booming (It needs to be better than what I can do at home). ticket purchasing was fast at the door.
Very clean , and staff was friendly
I love the Silverado 16 and love supporting the Santikos theatres. I’ve been spoiled by the new Casablanca theatre, so that one is my favorite now.
The people helped me when I visited with crutches on.
Loved that you take my MoviePass, Since I now see even MORE movies, and still buy concessions! 8:35 pm Time for Ferdinand fit my busy schedule, so was worth the drive for me. Usually go to Bijou or Palladium.
Santikos is so much geared toward improving the quality of the customer/audience experience
clean theater, great sound and picture, comfy seats.
Always love the quick purchase and easy access!
The folks there are very helpful. One person I want to highlight is Carlos Rios. This young man exhibited great customer service and professionalism. Additionally, he did a great job explaining to me the benefits of being a club loyalty member and how the program works. Keep up the outstanding service. Wishes for a successful future for all of you.

Being able to purchase tickets inside, especially when it’s cold outside.