Santikos Palladium IMAX
17703 IH 10 West
San Antonio
TX 78257
United States

Guest Testimonials

Report a concern   April 14, 2015 — Rated 10 out of 10 by J.A. Santikos Palladium IMAX
What did you like about your Santikos experience?

Cleanliness, attentiveness, and good customer service
Report a concern   April 14, 2015 — Rated 10 out of 10 by C.A. Santikos Palladium IMAX
What did you like about your Santikos experience?

Everything! Good food, great drinks, and awesome theaters.
Report a concern   April 14, 2015 — Rated 10 out of 10 by Ken Flynn Santikos Palladium IMAX
What did you like about your Santikos experience?

First Class theatre, friendly staff, always clean
Report a concern   April 14, 2015 — Rated 10 out of 10 by Matt Humphries Santikos Palladium IMAX
What did you like about your Santikos experience?

I love that Santikos is always improving the experience. Updating with new technology, laser projectors, while still providing excellent customer service. I find the Palladium to be an excellent experience movie going experience.
Report a concern   April 13, 2015 — Rated 10 out of 10 by L.T. Santikos Palladium IMAX
What did you like about your Santikos experience?

How friendly everyone was.
Report a concern   April 13, 2015 — Rated 10 out of 10 by S.M. Santikos Palladium IMAX
What did you like about your Santikos experience?

We love that it's spacious, close to where we live, unlimited drink refills, and great people that work there.
Report a concern   April 13, 2015 — Rated 10 out of 10 by B.E. Santikos Palladium IMAX
What did you like about your Santikos experience?

reserved seating
Report a concern   April 13, 2015 — Rated 10 out of 10 by C.L. Santikos Palladium IMAX
What did you like about your Santikos experience?

One word Awasome
Report a concern   April 13, 2015 — Rated 10 out of 10 by Ruby Pena Santikos Palladium IMAX
What did you like about your Santikos experience?

Have always been a fan of your theater love the friendly staff and environment
Report a concern   April 13, 2015 — Rated 10 out of 10 by D.H. Santikos Palladium IMAX
What did you like about your Santikos experience?

The movie
Report a concern   April 13, 2015 — Rated 10 out of 10 by K.C. Santikos Palladium IMAX
What did you like about your Santikos experience?

EVERYONE IS FRIENDLY AND VERY HELPFUL. I DIDNT RECEIVE MY LOYALTY POINTS SO I WENT ONLINE AND LET SOMEONE KNOW AND THEY GOT BACK TO ME RIGHT AWAY AND WERE ABLE TO GET ME MY POINTS!!
Report a concern   April 13, 2015 — Rated 10 out of 10 by M.M. Santikos Palladium IMAX
What did you like about your Santikos experience?

It's up to date technology.
Report a concern   April 12, 2015 — Rated 9 out of 10 by J.R. Santikos Palladium IMAX
What did you like about your Santikos experience?

Good afternoon Santikos Management,

I visited the Palladium Imax yesterday with two friends to watch the Furious 7 movie. Let me mention. I live in Austin, TX and I have great high school friend who lives in San Antonio. He is a successful teacher in the San Antonio district who is married with four kids. I'm a 34 year old single man and my friend Anthony and I have been caring a tradition of going to see the Fast and Furious franchise movies.

This was my third time to the Palladium. I first noticed y'all have implemented a valet parking policy which aids the parking situation. My first thought was the popularity of the Palladium is attracting good business and then my next thought is y'all need a parking garage upgrade.

The atmosphere in the entrance is very busy but doesn't make you feel crowded on a Saturday high volume evening. The Imax sound, screen, and seats were wonderful.

But I am not writing to glorify the movie experience or atmosphere. I am here to point out and share what stood out most to me. I received excellent customer service at the Palladium Express Cafe. Specifically from a young lady by the name of Jenna. She was very patient with me in the many questions I kept asking her. I had ordered a chicken quesadilla at 6:52 p.m. before the 7:00 p.m. showtime of Furious 7. I was about to order a bottle water and she kindly suggest I take a free water cup. Then described to me the location of the water and beverage station. I did ask her "Would someone deliver the food into the theater?" She said "Oh no, but I can provide a food tray". Wonderful. As I ordered the quesadilla I asked "How long would that take?" Jenna, without hesitation said "10 minutes sir."

As I came back from the obtaining water she noticed me and immediately spoke with the kitchen staff on the status of my order #26. They confirmed a minute and a half time frame. I say that to say I received my food within the 10 minute determination from her and got seated into the theater while the previews were still going on. (So I did not miss any of the start of film.)

This simple act of good customer service, patience, and kindness will prompt to come back to the Palladium when I'm in San Antonio visiting my friends.

I want to congratulate the staff and training y'all provide and applaud her individual character to pay attention to the customer and keep open communication. I know it is difficult to keep track of all the day to day operations on busy nights. Y'all sure did right on April 11th 2015! Thank you.

May Grace be with you,

Name removed
Report a concern   April 12, 2015 — Rated 9 out of 10 by L.W. Santikos Palladium IMAX
What did you like about your Santikos experience?

Great dark beer in upstairs bar that we learned about from employee downstairs. Friendly employees.
Report a concern   April 11, 2015 — Rated 10 out of 10 by M.S. Santikos Palladium IMAX
What did you like about your Santikos experience?

I have the rewards card so that is greAt , but love the customer service and the full bar service.
Report a concern   April 11, 2015 — Rated 9 out of 10 by M.M. Santikos Palladium IMAX
What did you like about your Santikos experience?

Greeted after the movie and asked if I enjoyed the movie.
Report a concern   April 11, 2015 — Rated 10 out of 10 by S.B. Santikos Palladium IMAX
What did you like about your Santikos experience?

It's been my favorite theater since it opened. I love the option of going to the bar and purchasing a bucket of beer or getting fresh sushi so I can have dinner and a movie.
Report a concern   April 11, 2015 — Rated 10 out of 10 by C.R. Santikos Palladium IMAX
What did you like about your Santikos experience?

The customer service.
Report a concern   April 11, 2015 — Rated 9 out of 10 by S.W. Santikos Palladium IMAX
What did you like about your Santikos experience?

I like the IMAX movies.
Report a concern   April 10, 2015 — Rated 9 out of 10 by J.B. Santikos Palladium IMAX
What did you like about your Santikos experience?

The seats are extremely comfortable
Report a concern   April 10, 2015 — Rated 10 out of 10 by S.M. Santikos Palladium IMAX
What did you like about your Santikos experience?

The Palladium is my place to go if I want to " treat" myself .. Big on appearance with the IMAX and special theatre events . Staff is big on professional service and friendly down to the great popcorn
Thank you for helping me exchange my tickets for an alternate time for "the Four Blood Moons" showing . Our group of seven enjoyed it very much :)
Report a concern   April 10, 2015 — Rated 10 out of 10 by I.T. Santikos Palladium IMAX
What did you like about your Santikos experience?

I think it's the greatest movie theatre in State of San Antonio, Texas.
Report a concern   April 10, 2015 — Rated 10 out of 10 by J.K. Santikos Palladium IMAX
What did you like about your Santikos experience?

The quality of the movie and sound was great! The theaters are always clean. The amenities are very good!
Report a concern   April 10, 2015 — Rated 10 out of 10 by J.M. Santikos Palladium IMAX
What did you like about your Santikos experience?

Love the theatre quality and the concessions. Wine and a movie go perfectly together!
Report a concern   April 10, 2015 — Rated 10 out of 10 by A.R. Santikos Palladium IMAX
What did you like about your Santikos experience?

The friendly staff and the way the Palladium is set up and decorated. Easy to find the theatre my movie is showing and plenty of waiting areas to meet with friends.
Report a concern   April 10, 2015 — Rated 10 out of 10 by Pavan Rajanahalli Santikos Palladium IMAX
What did you like about your Santikos experience?

The facilities, Ease of use to buy tickets, great food, great choices to watch a movie (laser, D-box, Imax).
Report a concern   April 10, 2015 — Rated 10 out of 10 by J.S. Santikos Palladium IMAX
What did you like about your Santikos experience?

Lots of theaters and it was CLEAN!
Report a concern   April 10, 2015 — Rated 10 out of 10 by C.P. Santikos Palladium IMAX
What did you like about your Santikos experience?

Everyone is always so nice and I always enjoy my theater expierence at the Palladium,
Report a concern   April 9, 2015 — Rated 10 out of 10 by J.M. Santikos Palladium IMAX
What did you like about your Santikos experience?

Everything!
Report a concern   April 9, 2015 — Rated 9 out of 10 by Sergio Olivarez Santikos Palladium IMAX
What did you like about your Santikos experience?

Great customer service that feels genuine, not forced.

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