based on 9632 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Happy and good energy. Love Andrew's classes!
Great instructors & infrared hearing to warm (not too hot) temperatures
Your open, sunlit facilities, friendly staff/teachers and good classes
I'd like to see you offer a few longer combined yin/yang classes on weekends.
The chooce of classes team overall sense of the place .
move the morning pilates classes to a 6am start, so it finishes at 6:45 would mean I could attend them before work, just too tight if it finishes at 7
It's just getting too hard to book Pilates classes. I'm a senior level professional who doesn't have time to continuously schedule classes. It shouldn't be this hard or time consuming to exercise.
Classes, the teachers, the vibe, in particular Christian's classes and tunes
More classes during peak times (early morning & early evening) from strong teachers. Great that Troy and Ange are now teaching but feels like the remainder are split Vicki Smart & Kate. Would be great to see Clare, Tash & Brooke more on the schedule.
Wide range of classes
Convienient location
Lovely studio and staff
its a great location.
Would prefer 12 pm classes however,
Also the ability to do a pilates first then yoga as option would be great.
At this stage I can only make one class as both pilates and yoga class times clash.
A Friday 12.30pm yoga class would be good!
I feel that BML is reducing in quality over the last year, which pains me to say. The teachers are still amazing, so no issue there. However, the same issues continue to happen:
- not enough blocks in full classes
- not enough lockers in the male locker room
Now, it was quite disappointing to see the BML app retire, but at least the MINDBODY app was still working. Seeing today that you also left the mindbody app is quite disappointing. The website is really not as user friendly as you describe and definitely not "easier than before" as your e-mail describe. Not easier than touching the "book" button on a pre logged in MindBody app - that would take me less than 10 seconds to browse, choose and book a class.
Another issue that I have noticed more and more is that the mobile phone rule is not ever mentioned or enforced. In class today, there were 5 people just around me with their phones, including one checking messages during savasana!! Anyway, maybe teachers could occasionally mention that phones are not to be in the room.
One more thing that is quite annoying is the constant changes in the schedule - for people that have heavy workloads, we already organise ourselves to attend the classes we want and it is not easy to change. I understand that somethings need to be changed, but it would be great to keep the schedule somewhat similar for longer periods of time.
Thank you
The women's changing room needs repairing (lockers, taps etc) and more showers. It would be good if towels could be provided for annual members (not just rented) and also to reduce the number of people in yoga classes and increase the hygiene (most people don't clean their matts after use). Please also significantly increase the number of spray bottles and wipes in the rooms.
Friendly staff
Good teachers
Lovely studio! Good space, windows, view. I prefer it to the other studios.
The studio is beautiful
The teachers and staff are welcoming and warm
Freshen up the change rooms. They're pretty used and worn out. Fix and replace the lockers and maybe install additional ones in waiting areas as they get very full in peak hour (in Surry Hills). Stop charging for mats or consider donating the money charged to a different chairty each month. Otherwise it's great. Thank you.
It would be good if the classes could all be 75 minutes long and if there were more 90 minute classes available again.
Great teachers, great timetable
I loved the app and really miss it, I am finding it difficult making bookings and checking my timetable
Some of the pilates machines in the studio in Surry hills now need replacing as the leather is cracked and broken
you need some new lockers
It was brilliant however I didn't exactly get the class expected. It was not hot yoga, the temperature was not 28degrees Celsius as was explained on the website for that essentials class.
Friendly, welcoming, lovely studio, great teaching!
It's a Sydney thing . Nobody has much time for anyone
Rachael
great shower/ change room. Spacious studios and lots of classes. Very zen environment. Great teachers.
I love the location of the studio, i think the yoga studio is too small and overcrowded though!
Great communication, small classes and fantastic instructors
Flexible schedule & large varaiety of the trainers
Website can be tricky, slow and unresponsive at times. Input occasionally does not register so bookings go astray. Have to refresh the content to re-enter details. Staff just refers you back to the website.
However, front desk staff are friendly and helpful. Instructors and their classes are professional and very helpful. Good workouts!
Good atmosphere, airy, tidy, clean and neat surroundings.
Everything :)