Customer Testimonials
We used Friar Tux for our wedding on 09/21 and overall the products were excellent—the tuxes looked sharp and fit well, which helped make our day memorable.
That said, I think the service experience could be improved if staff were more consistent and on the same page. For example, when I called the Anaheim store, I was told they couldn’t take payment over the phone and directed me to call a different number. Because there wasn’t an option to keep my card on file, my groomsmen were confused at pickup and had to use their own cards instead.
We also had mixed experiences across locations. My brother in Oregon had no issues receiving his tux, but my cousin in Washington called on 08/21 for delivery and nothing was sent—we ended up picking it up in Anaheim. Another friend in Texas provided his measurements over the phone but was told everyone had to come in-store for pickup. I can only assume this may have been after the shipping deadline, but clearer communication would have helped us prepare.
In the end, the suits themselves were great and the wedding went smoothly, but tightening up communication between stores and ensuring consistent policies would make the process much easier for future wedding parties.
Great quality suits. Great service.
Amy was incredibly nice and helped out pick a great suit for me. Everything fit perfectly.
Nice suit
Everything from ordering to returning the suit has been seamless which was needed since I live in Arizona.
Great service!
Everything and everyone was Awesome, thank you again.
Simple process and quick service
Very professional
Fast easy service. Everyone was kind and approachable.
Really easy to get measured and order, and the staff really know what they are doing re accuracy. Suit arrived 2 days after measurement and looked great
Timothy the assistant manager and Kyle the associate were both excellent and had fantastic customer service!!
El servicio muy bueno, trabajadores atentos a todas las preguntas y muy amables
Los productos buenos y comodos
Very friendly and helpful. Everything fit well and was ready when they said it would be. I go to Friar Tux any time I need a tux or suit.
Great customer service. Measurements taken and prefitted within an hour for 5 guys.Great suit selection. Suits came in early too so we can all make sure they fit before the wedding. Returning was just as easy.
Easy to order and very helpful staff.
Everything was sent in plenty of time for us to request a different size in a couple pieces and still feel like we had time to make sure it was a good fit. The return process was a breeze.
Easy to order and return, efficient. Great products as well
Service from Jadon was excellent. Would definitely recommend to anyone.
Great products and great service, especially the management by Jesse!!!
And the ladies helping there are amazing.
Good suits.
Mario
The customer service was outstanding. They were attentive to all my needs. They were very friendly and knowledgeable. The whole process from picking out a suit, to the fitting and payment went very smoothly. I had to return suit at a later date due to a destination wedding, not a problem.
The suit fit and looked fantastic. I received numerous comments it.
The return process went just as smooth.
I will highly recommend Friar Tux Shop in the future!
Very courteous and professional, and received the suit timely
Friendly staff, extremely helpful and reassuring especially when renting suits and similar items are unfamiliar. Wide variety of option to rent, buy, and customize. Many convenient locations. Thank you!
I previously went to the Men's Warehouse, but they could not help me with the quick turnaround (two days). I found that Friar Tux did and that is why I will be taking my business here and recommend it to anyone.
Associate was very helpful in getting my sizing down.
Friendly service and great promotions sales
I wear the Tux for my our oldest grandson's wedding. The fit was perfect and the wife was very happy that I looked great. The last time I wear a Tux was 1969 when I took my wife to her prom. Great service and very friendly. Thank you
The personalized service
Everything
Very professional customer service and the selection process was amazing easy check in and the tailoring was great even for guys my size price wise was not bad the quality of materials was great