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based on 18475 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They did a great job and didn't leave our carpet soaking like our last cleaning.
We were very happy with the cleaning of our carpet. Great job!
Quick ,efficient and pleasant service person!
First cleaning was not at all satisfactory. A second...redo...was done well.
Clean carpet!
I really like the absence of chemicals on the carpet. With 2 dogs, I worry about them being exposed to toxins. The job was well done, even got out wine stains that were several years old.
Profession, friendly, fast
Professional, polite, and did a great job. What more can you ask for...
Your associate was very knowledgeable, friendly and did a very nice job.
My only issue is that the carpet took much longer than I was told it was. It wasn’t dry enough to walk on until the next day.
Ability to schedule online.
Tech was friendly and respectful
He was quick and it looked good! Good communication. There was no bad or chemical smell.
Communication and quality of the cleaning.
Fantastic customer service. I have already recommended to several friends. Thank you!
I like to use your special pricing deals.
I like the tech's who come to my house
Derek was amazing! He was incredibly thorough and took his time answering my questions! I have 20 + year old light carpet and it looks brand new!! Thank you Zerorez!
I love how nice the carpets feel after cleaning. Cleaning techs have always been friendly and efficient.
I am on oxygen and have a difficult time breathing from perfume smells. You don't use harsh chemicals that smell, which would make breathing very difficult during the cleaning and after the carpet has been dried for days.
I like the idea of no harsh chemicals. The results were great. No residue or unpleasant odor. In fact, no odor at all. I will definitely be calling Zerorez in the future. Thank you for your great service and Matt, our technician, was great!
Clean job! Thank you Zerorez
Excellent service
Its a very professional service. Each technician has been friendly, knowledgeable, and is hard working. It is very easy to make an appointment and there are several confirmations leading up to the service day.
Did a good job.
Very professional and friendly service technician. Carpets look great.
Punctual, respectful of home, no soap for cleaning, communication
Fast polite and well done.
Fast polite and week done
I really liked our tech. He was great!
Quick dry time
Good service.
It appears to me the machine simply moved the dirt around and spread the dirt to a bigger area.
My carpet is only two years old. It had a couple pathways where it had become dirty, not even terribly dirty. Such as, the area between the couch and ottoman, the hallway into the bathroom in the master bedroom. The technician, who was so professional and great, showed me the pictures of the dirt that it picked up, there was not an excessive amount of dirt which I thought was okay since the carpet is only two years old The next day when it dried it just looks like it spread the dirt around. I actually recommended you to my neighbor. Then I realized the next day it was not much cleaner than before having your services. My neighbor came over that day and I didn’t say anything and she made the exact comment I was thinking.
The carpet had lightly dirty areas before and now it looks dirty in a much larger area.