- Phone: 604.228.4357
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based on 2080 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very dependable. Very nice to meet with. Informative
Great experience
My nurse Sharon Hayes is an absolute sweetheart. She goes over and above with her work. She’s a treasure too have.
I look forward to her visits, as always stops to ask how my day has been before she does the cycler machine. Having her come in to do that gives me peace of mind that my husband is not straining to do it.
The nurse sent to pick me up ( Can't remember his name) was on time, personable and made sure I was comfortable in his vehicle for my trip home from the hospital.
Will definitely use your service again.
Have a Great Weekend!
Cheers,
First name removed
Short notice availability and flexibility of care
They are very friendly and know what they are doing
Hard working and really gives the best care for tge clients.
The home support was amazing and willing to help with my father however needed.
The two ladies who come to my home do an excellent job. Professional, kind, helpful and knowledgeable. Worth their weight in gold.
The online document that I had to complete required me to answer questions that had nothing to do with my transportation request. It covered all aspects of the services you offer and I could not have managed it without help from Brittany who helped with the digital signature and initials. I could not exit the document without completing every section. Surely the document for transportation could be streamlined?
Other than that, everything went well. Top marks to John for his helpfulness.
arrives on time, polite friendly gets the job done.
The caregivers you have sent to my home (Sarbjeet and Rhemeina) have been lovely and very helpful.
Name removed
The quality of the care was excellent but we were not pleased with having the full fee applied when a day of care had to be canceled (with a day's notice) because of hospitalization. I think I compromise was necessary - perhaps the portion of the charge that went to the caregivers fee - but not the full amount. As a result, I would not recommend NND enthusiastically, despite the quality of the caregivers and the otherwise excellent administration.
They are nice and helpful
The nuse are vary good
Verna & Eden most professional. Feel most confident with their assistance.
Both women who help me are professional, thorough, friendly and completely dependable.
One of your Care Aids is Carol Pringle. She's the best!!! It's her efforts and client empathy that gets your company the high score.
None idea.
The friendly attitude of the nurses. The nurses show concern for the health of their patients.
because of the service and professionalism and the people themselves provide this.
No com
My nurse Carol is awesome!
I was referred to NND by my surgeon's office at Richmond Hospital so that I could have safe transport home. The company was highly recommended. However, the day after surgery their was an extra test ordered by my surgeon. The time frame that I was given was between 11-2pm, and so in my traumatic state I explained my predicament to the hospital staff and they bent over backwards to try and accommodate me and changed my test time to 10:30 but then I had to wait for the results. I called Pooja and she was very rigid with the time and said that the driver was coming at 11:30 and this caused me stress.This news spread pretty rapidly because my discharge nurse texted the surgeon. When my surgeon came to see me shortly after the call she asked what happened and was flabbergasted that a service her office recommended was not accommodating me after paying $200 for this service. It in fact was a disservice, even speaking with Pooja was uncomfortable. She was rigid, dismissive and uncaring--which is ironic since this is supposed to be a 'caring' industry. My Surgeon wanted to call and was on the phone speaking with Pooja for about 10 minutes arguing, my surgeon said that she won't recommend her patients to this service anymore. My point is that even if the time frame is between 11-2pm their should be some flexibility as unexpected things happen in the hospital. if your company cannot recognize that then you shouldn't be serving vulnerable clients. I also got hit with a bill charging me MORE than i expected. My invoice says $315. which I didn't not agree to so its adding insult to injury. I am going to write a Yelp review about this company too. Just bad business practice. I never really wanted a health care aide I wanted a nurse, but was relegated to the health care aide service due to the fact it was transport.
Don't care for Brittney and office staff I give a 10 to Kayla and Kimberly
They were understanding, empathetic and professional
The nurse is reliable, helpful and on time so who could complain
she was nice to me and gave me a feeling of safety
Good service