Customer Testimonials
Very dependable company! So please!
Automatic top up.
It’s great
I absolutely love the workers we have been in contact with. The prompt service. All around wonderful service.
Good service and responsive to calls. Product is delivered in a timely consistent manner.
you keep our gas tank filled and ready.
Response is faster than expected, friendly customer service on phone.
Fair prices and great service.
Bob and Josh did a great job replacing our oil fired heaters in the garage!
I like seamless operation and billing no issues
Automatic fill up and billing just makes my life so much easier. We never have to worry about running out of propane. Also, anytime we've had contact with Champagne workers, we've been impressed with their skill and professionalism.
Customer service very helpful & friendly.
Staff are very willing to answer any questions that l have.
Great service! And when a problem arises they are willing to work with you.
I had an issue and Madison Read my notes, made adjustments and took it into her own hands to resolve the issue. I was surprised when she called me and tell me that all was taken care of. Truthfully I thought it would fall upon deaf ears,
I explained to her that I try to do business locally as much as possible and its people like Madison as to why I do.
I know the business sold out to a larger company but they still employ locally.
I also am very satisfied with the general service I receive from Your company.
Everyone is very friendly whenever I have called for an inquiry, payment delivery etc.
Thank you
Name removed
You know when it's time to make a delivery.
I had an issue let Champagne know about and within minutes Madison was on it and it was corrected.... Thank you Madison, great job
Have never run out since having your company for service. Prior company did not keep track of degree days.
Notification about deliveries
We love Paul Lamontagne. We have been with him for 20+ years.
Champagne's Energy personnel are friendly, professional, and helpful.
Professional friendly customer service on the phone; prompt home heating oil delivery.
Seems to provide good service. One thing I appreciated was that the driver took notice of the date on the tank. Not sure when it was recertified. I thought that was exceptional because we all want to be safe.
You try to respond right away when a customer has an issue. I've been a customer for many years and though sometimes I feel your prices are a bit higher than others, I am happy with customer service so I don't plan to change. I guess the old saying you get what you pay for stands true.
The services are great!
The service personnel and the delivery drivers have been great to work with.
The billing process
I'll say that overall, dealing with Champagne Energy has been a positive experience. There have been a few 'bumps in the road' on some matters during our association with them these past 5 years or so, however the good news is they have been very willing to resolve any and all matters, every time. Additionally, during one of our price-searches for the region for a pre-season, bulk purchase, I'd received a better price offer from a competitor by a fairly significant amount and Champagne Energy matched it.
There was one matter most recently that bothered me a bit. I happened to be drinking coffee, looking out my front yard window when I noticed a competitor propane delivery truck driving slowly by, then backing-up in our driveway to apparently make a delivery. I immediately went out to stop the delivery thinking the driver had the wrong address. He informed me first that he was amazed that customers had not received notification that Champagne Energy had been purchased by them as well as another regional competitor. Additionally, don't be surprised or confused that their trucks will be used interchangeably for delivery purposes. Like the driver, it amazes me, and disappointed me, that we received no notification about that.
All things considered, however, particularly on matters that mean most....the bottom line being one of them, as stated, I am overall pleased with service.
Great fuel rate and on time auto delivery
Timely deliveries, even on special (early) schedule. Courteous staff.
BUT, I paid online after receiving emailed bill for delivery, and got a payment confirmation from your system and a payment receipt at your office, yet I received NO email confirming payment as I had for every other payment under your new system and as I was promised would arrive when I called and visited your office. Clearly, you have my email address.