Customer Testimonials

good service

Automatic refueling on time. Easy billing and payment

The company is always quick to support, we ran into a situation over a weekend where our tank ran empty. Over use by some renters through off our expected auto delivery timing. The team sprung into action, weather, house temperature and time of night were all quickly assessed remotely. A truck was dispatched first thing Sunday morning, the tank was topped up and the driver even entered the home to reset all the systems and ensure the heat was functioning normally again. Can't appreciate this enough as I am 4 hrs away.

Then on Monday the dispatch called me to apologize on the calculation error, which frankly was no fault of the company. Class act.

Great customer service.

prompt propane delivery even in crummy weather

The courtesy of the delivery driver. They are always cheerful and willing to deal with winter conditions.

Friendly local company. When you call you get to talk to a person

Customer service was awesome and tech was able to fix our issue - very pleased

Automatic delivery system is easy
Bonus for paying bill early

I prefer paper bills, but online bills are OK

Terrific service and fair pricing

Friendly staff on the phone and delivery drivers are all professional. Fair prices on time delivery.

I love that my tanks are monitored and always delivered before it gets too low.

You have great prices and are reliable.

Quality of work, employees have respectful, nice communication, resolved an issue with patience and humor

Anyone I have called or spoken with at Downeast Energy-from billing, delivery and service -have always been extremely helpful and knowledgeable. I have been a customer for a decade or more and truly appreciate knowing that if there is an issue with heat/hot water that I call and they expedite service. It's wonderful having that peace of mind.
Keep up the good work!!

Auto delivery

Availability of a real person to deal with; specifically Wanda MacArthur

We depend on your annual servicing of the heater in the basement of our camp! Dependable and expert service every time. Thank you!

The antenna on my propane tanks that allows you to monitor my level.

Actually being able to speak to a customer service representative who is very helpful and knowledgeable is a beautiful thing. Delivery of fuel is prompt and always shows up when scheduled.

Pricing is very competitive
Willingness to work with me on access to tanks in winter weather
Responsiveness to concerns by responding to phone calls

Great Service

Good and timely service.

Professional, timely, take safety seriously, easy to set up account and order deliveries

Fair pricing, great customer service!

Quick response with questions or requests.

very responsive and helpful

Polite customer service, prompt responses to inquiry or delivery requests, reliable service

O cjanges

Professional and always there to help.

Easy to work with