Customer Testimonials

Great service, do not like sending propane $ to Boston.

I was told my delivery would be 5 to 6 days and they came 2 days later! :) it was wonderful!

You respond quickly to our call for help when systems need repair

The local office is very friendly and delivery was fast

you do what you say you will do.

Customer service seems to be good. Response time appears effective

Your people are very service orientated & friendly.

Melissa fixed a problem with my billing I didn't even want to face from my earlier experiences and addressed my concerns with the establishment of my account very pleasantly and efficiently. She is a pleasure to work with and a delightful human.

Dependable

I really appreciate the professionalism and good communication skills on the part of the folks who answer the phone. The drivers follow specific directions and arrive on time. I can trust that all will go well when they deliver my propane or oil. I appreciate the discount when paying early on the oil delivery.

Downeast Energy is very responsive and will help with service, oil fills and even leaking tanks should that happen. I had a leaking tank and they sent two guys out to assist with the cleanup and put a temporary patch on the tank. Their pricing was fair for the cleanup.
I would recommend them to anyone.

Name removed

Delivery was on time.

Availability, price, and friendly service.

Competitive pricing and responsive customer service dept.

Fair pricing( after negotiations) professional responsive service,and great employees like Wanda McArthur. Not so good…..very confusing inefficient billing system,often unresponsive phone pick up.

I wearing hearing aids and it is difficult to hear on the phone so I always stop in at the office in Denmark. The ladies in the office are always pleasant and schedule my deliveries for us. A shout out Thank You to them

The service is excellent. Everyone is ver y courteous.

The people in customer service are always friendly and courteous and helpful. My driver is fantastic. He waves and talks to me every time he delivers fuel. He knows exactly what he needs to do when the conditions are slippery. Thank you.

Automatic propane fill has worked well for us.

Every time I need to call, the people I talk to initially are friendly and helpful but no one ever gets back to me.

I like the fact that our tank is monitored by Down East and that I always have fuel.

Good price. Reliable deliveries.

Seamless service. I am absent from this house seven months of the year but I am confident enough in Down East that the fueling of my house is not a concern. With their autopay plan I never see a bill that needs paying with the exception of the renewal of the contract for inspection which needs to be approved annually. "They have my back" to use a perhaps overused expression.

On time

Great friendly group of professionals. Always on time and quick to please.

Very good service, reasonably priced, clear communications about services

Prompt delivery

A real person answers the phine

Your office staff is outstanding particularly Wanda Mc Arthur in N.Windham.Your service staff is professional and effective. Not particularly crazy about your billing system.It’s confusing and redundant.

Good website. Good communications