The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 10256 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 8, 2023 — Rated 10 out of 10 by A.S. The Grad Team
What do you like about our products and services?

Great quality

Report a concern   January 7, 2023 — Rated 10 out of 10 by Z.J. The Grad Team
What do you like about our products and services?

My photos were great
Report a concern   January 7, 2023 — Rated 0 out of 10 by B.G. The Grad Team
How did we disappoint you and what can we do to make things right?

The price was ridiculously expensive, there is no way I would ever recommend someone to pay that price for a digital picture. The absolute only reason we paid was it was our only choice. The quality was nothing spectacular nothing stood out, the background was lame. It could have been way better with more thought to the picture, but it was simple and overpriced. I did expect better for what we paid. We are extremely disappointed
Report a concern   January 6, 2023 — Rated 10 out of 10 by C.K. The Grad Team
What do you like about our products and services?

The graduation plaque was well done. Received a lot of compliments!!!!!
Report a concern   January 6, 2023 — Rated 0 out of 10 by R.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos were bent when they arrived. I filled out form on Grad Ream website and have yet to get a response on how they will rectify the issue.
Report a concern   January 6, 2023 — Rated 10 out of 10 by K.E. The Grad Team
What do you like about our products and services?

Great photographs, processing, selection and delivery.
Report a concern   January 6, 2023 — Rated 10 out of 10 by D.A. The Grad Team
What do you like about our products and services?

Great and prompt service
Report a concern   January 6, 2023 — Rated 0 out of 10 by K.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The packaging left he photos seriously bent. A heavier piece of cardboard would be all that’s needed to prevent that from happening.
Report a concern   January 5, 2023 — Rated 10 out of 10 by J.G. The Grad Team
What do you like about our products and services?

This was quick and simple. The orders arrive quickly also.

Report a concern   January 5, 2023 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

It was easy to order and arrived quickly.

Report a concern   January 5, 2023 — Rated 10 out of 10 by C.C. The Grad Team
What do you like about our products and services?

Great pictures
Report a concern   January 5, 2023 — Rated 4 out of 10 by R.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I haven’t heard back from the email I submitted not the help desk ticket I created. They were great photos but I have an issue I need resolved and haven’t heard back despite multiple attempts to contact
Report a concern   January 5, 2023 — Rated 0 out of 10 by J.G. The Grad Team
How did we disappoint you and what can we do to make things right?

We got 16 shots of my son at his graduation. One was a good photo of him; 13 were decent but not as good as photos we took; and in two of the pictures he was in the background behind a student we don't know. (We're wondering how many strangers have grad photos with our kid in them.) We ordered a few official pictures but were less than impressed.
Report a concern   January 5, 2023 — Rated 9 out of 10 by E.W. The Grad Team
What do you like about our products and services?

They were good pics

Report a concern   January 5, 2023 — Rated 10 out of 10 by S.C. The Grad Team
What do you like about our products and services?

The quality of the product was excellent and so were the services.

Report a concern   January 5, 2023 — Rated 9 out of 10 by M.M. The Grad Team
What do you like about our products and services?

I like having the background of the commencement stage behind the graduate!
Report a concern   January 5, 2023 — Rated 0 out of 10 by C.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture/photo quality is hideous.

Report a concern   January 5, 2023 — Rated 10 out of 10 by D.W. The Grad Team
What do you like about our products and services?

The pictures are very clear ,,, and of good quality , It was easy to order pictures and we didn’t have to wait long for them to come
Report a concern   January 5, 2023 — Rated 10 out of 10 by A.L. The Grad Team
What do you like about our products and services?

Quality of photographs and speed of my order.
Report a concern   January 5, 2023 — Rated 4 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos were not adequately protected in mailing envelope. Given the cost, a more appropriate cardboard-type mailer was expected. My photos were curled during the shipping process.

Also the retouching process, did not minimize my fly-away hair, as requested.

Report a concern   January 5, 2023 — Rated 8 out of 10 by P.C. The Grad Team
What could we do to improve?

The improvement of quality for the price

Report a concern   January 5, 2023 — Rated 0 out of 10 by K.G. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture arrived bent.
Report a concern   January 5, 2023 — Rated 2 out of 10 by M.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Lower your prices. What a rip off!
Report a concern   January 5, 2023 — Rated 10 out of 10 by B.P. The Grad Team
What do you like about our products and services?

Easy ordering, great prices, fast shipping
Report a concern   January 5, 2023 — Rated 3 out of 10 by V.W. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the photos is out of focus! I am really disappointed!
Report a concern   January 5, 2023 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

Very nice staff and I am so appreciative for them and the beautiful pictures of my daughter.

Thank you
Report a concern   January 5, 2023 — Rated 10 out of 10 by J.C. The Grad Team
What do you like about our products and services?

You were able to get the graduation picture I could not...the handshake and diploma hand off. I also like that even though I waited 6 months, I could still purchase the pictures
Report a concern   January 5, 2023 — Rated 0 out of 10 by R.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive. Price gouging

Report a concern   January 5, 2023 — Rated 0 out of 10 by J.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Well primarily selling decent photos would be a great start. Also answering a customer's request for a refund would be another great start.
Report a concern   January 5, 2023 — Rated 10 out of 10 by M.R. The Grad Team
What do you like about our products and services?

It was easy to order, good prices and I liked the customization options

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