Member Testimonials
Clean. Friendly staff
Every thing is wonderful!
The staff is amazing! The facilities are excellent and well maintained. But, the staff is what makes it special.
I primarily use the exercise machines and they are new and efficient and plentiful. I also find the front desk team friendly and welcoming.
I do have one complaint and will share it here: There are too many people talking on their cell phones during their workouts -- and speaking at full volume. I have been a member for three years and there has been an exponential number of women (primarily) not being conscientious about this. I would appreciate your including a message in an upcoming Y email reminding members that there should be no cell phone talking on the floor. Or see if the fitness staff can remind them to stop. People can step off the machines and sit in the front area to talk instead.
I appreciate this consideration and keep up the great work otherwise.
Can be not very crowded. Most of the machines are in good shape, but there are broken machines that are taking a very long time to fix. Some of these broken machines are a major part of my workout.
Y Staff and Trainers are great!
It’s close to my home, the facility is always clean, and I enjoy the EGYM circuit the best.
The EGym is the reason I drive from Farmers Branch to the Lake Highlands Y. I love that the EGym lets me lift weights efficiently and effectively. It keeps track of my machine settings, weight settings, and it checks my ability every 6 times I workout. It is wonderful!! I really appreciate that everybody using EGym is on the same timeframe. Nobody sits on a machine for 20 minutes like on the stand alone machines. I can get in and get out. That’s important to me. I use the stand alone machines too, and the seated elliptical and recumbent bike. I love all the windows so I can look out while working out. The staff is friendly and helpful. Javier at the desk has the best smile. I met Joe today and thanked him for asking young kids to leave the weight room. I was worried that they would get hurt. Gary, the custodian, is always so nice and friendly. He keeps everything looking good. I love the water aerobics classes. The pool is the perfect temperature. The instructors, Theresa and Melody, are awesome!!!
Lake highlands is great. I live closer to white rock but they have terrible policy in place for swim lessons which does not allow people to swim during lessons. Soo pool is unavailable during prime time hours.
It’s easier to get in the inside pool with the new stairs that you put in
Great staff and facilities
The choices in evening classes and variety of Zumba instructors.
Welcoming
Cannon was very good
It’s a great value for the money. I like having an indoor pool to swim in, the EGym System is remarkable, and I like the people I’ve met.
My only REAL greivance, with any YMCA, is that they are NOT promoting recycling. I see clear plastic water bottles and such in the trash by the door all the time and frankly it makes my heart sink. I would think the Y's, being of a gym with values, would also be proponents of being Earth's caretakers.
Also, being it's 2025 and the affairs of the world it is really suprising, depressing and ... disappointing.
Everything
I love Pilates Fusion class with Cara. My kids have a great time at Childwatch. I wish the front desk staff was a little friendlier - no one ever looks very happy to be there!
I mostly go to lift weights and it never feels too crowded. I also sometimes swim and the pool is nice. It's not far from my house. I feel safe there unlike at other gyms I've been to -- the diversity of the members helps with that.
Great YMCA with perfect pool set up for families.
Nice facilities with plenty of equipment.
Very good environment, clean staff very professional and overall a strong structured place.
Everything is great
The facility is very clean and has all new equipment at every turn. The pools are well maintained and the staff are always so friendly and helpful. The women’s locker room facilities are also kept very clean however, the carpet frequently gets wet from pool usage.
My kids learned to swim more in the past couple of weeks and they had in years prior. Coach Alex was amazing with my two boys and they ended up swimming the length of a pool by the end of the session. Coach Lily helped my youngest gain so much confidence in the water. I look forward to more lessons
Greas place
I love it 💛
I like swimming pool.
We love Mrs. Joyce!! After several failed attempts with private lessons at other facilities our kids are making incredible progress and LOVE to swim because of Mrs. Joyce. She has been patient and consistent in her training and our children love her. Thank you Mrs. Joyce for teaching our littles to swim! You are wonderful.
Friendly staff and nice new facility
everyone is very helpful. The area is always kept clean.
My personal trainer Deb Brackenridge is excellent!!! I receive consistent 5 star training, education and support.