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Customer Testimonials
YOUR SERVICE IS THE BEST!! JOHN BROWN
Very fast to deliver always helpful when I call
Thanks so much
Thank you for your services while I’ve owned my property but I am downsizing and sold my property but did recommend you for all oil and propane needs and service on your heating system !!!
Good customer service but we had a problem with sludge in our oil fired furnace. Our furnace went diwn during the cold snap and we dont want this to happen again.
Do you have suggestions on how to keep the oil and tanks sludge-free?
Even with so many ordering with this cold weather I got my delivery of propane the day after I ordered it. Was surprised but very happy. Thank you.
Price and service are exceptional
I very much appreciate that I never have to worry about running low, or running out of propane. It certainly appears that I’m in good hands!
That being said, the per gallon price continues to rise faster than other companies I’ve contacted. Hopefully this will not affect my financial ability to stay with your company.
In particular, the driver on my last delivery, generously trudged through the deep snow to fill the tank. I had hip replacement surgery and have been unable to shovel and I truly appreciate his graciousness.
Service and availability on the phone
consistency
Always nice on the phone.
Great customer service and smooth delivery. Have a high level of trust with them.
Easy to use over the phone or online. Always helpful
Your customer service employees are wonderful.
Response to email was quick and efficient, which resulted in delivery within time frame expected.
Because you monitor our tank we do not need to worry about running too low on propane. Maked me feel very secure!!
Service was on time due to Rhymes proactiveness. The driver Steve was cordial and professional and very friendly.
Great personal and drivers in Ossippe
You respond to problems quickly
Great service and delivery
We have been customers for 11 and some years. And have family for many years with Rymes. Our mom is disable; and when she calls she always ask for the ladies who help. So, for those who are always there and understand our urgencies, thank you so much. We had a family emergency, and Shelby and Tina were great in helping our family= thank you so much. Grandbaby, home from hospital now and warm. Thank ya'll so much =Bless Holy Days. God Bless. Thank ya'll; love ya'll!
We like that they keep track of our gas and come fill us up.
I love the auto fill feature
kindness
Your delivery drivers are alway on time and dependable.
Price and ease of use
Great customer service
Timely service
Prompt delivery, good communication, improved business management in every way
Both of us are very happy to be with Rymes propane and oil since we joined your company, however during this very cold spell we were advised to place a delivery for oil if needed at around 30% so I did. Two weeks later we did not receive a delivery so I and my husband both spent well over three hours on hold trying to find any information on a delivery, when we were able to talk to someone all that was said was they are watching our readings. By now our reading was down to 27% and no time given as to when we were going to get oil. Now I had to cut back on heat to save on oil, as we have a cape house and every room is separate with no air flow which makes it harder to heat. The following week we finally got oil but we should have been notified that we were on the schedule for delivery even if through email.
My only suggestion would be is to be like other companies and rather than keeping customers on hold for a very extended period of time is to do call backs and return their calls when able. Being on hold for hours at a time as I'm many folks were and not talking to anyone was extremely frustrating. Hopefully that will not happen again.
Thank you