Customer Testimonials
Customer service people are very nice
I have had really good service in the past from Rymes- everything from the service reps in the office to the install techs who come onsite. I would hope this will continue. Recently, I have experienced very long wait times when calling the office and the new website is difficult to navigate. Please work out the kinks and return to the former service levels.
Your service tech arrived during the scheduled time frame; he explained everything to me and double checked his work. He cleaned up and left no mess. I am very satisfied with the work performed and this is big reason why I stay with Rymes
Prompt
I am a one time customer and sigThat they have prompt delivery and excellent service when needed
The service man was super nice and was fast he performed the cleaning very thouroughly and deserves a raise for his dedication to your company
You guys were very responsive and friendly
Customer service is great! From the office to the delivery-men...personable, helpful and kind, always.
I like automatic delivery before my tank gets too low and that it can be put on a credit card.
My concern is that I don't have a phone number to call if my furnace is not working. Do you have an emergency number to call and will a technician come to fix it in a reasonable time?
My other concern is that when I call you the phone rings for an extremely long time and I have no contact with the Hudson office.
Hope you will be able to answer these questions. Thank you.
Name removed
Good and reliable
Easy delivery
I'd like to hear about you Senior Discount, as I am now 66 years old.
When I call with questions they are always clearly explained to me.
great service
I'm wondering if I'm still on automatic delivery, now that Rymes has been absorbed by this Superior entity. My account in the portal makes no reference to automatic delivery status.
Field service personnel.
Your prices are competitive and the automatic delivery service takes the worry out of running out of oil.
Fuel is always delived on time . I do not have to call regarding delivery.
prompt service & delivery
I've been with Rymes for years. The delivery was always on time. The only time I had an issue, was 2021, when I had to phone in to ask for a delivery and had a 20 minute wait on the phone, before I was able to get to a person.
Also, when it comes down to going on line and getting a new password, now, that Rymes has merged, we, as senior citizens struggle with that, as we were not raised with this technology. That then leaves us having to hang on the phone,-good luck!-
But, outside of that, again, the delivery guys are always very nice and make sure that my gate is closed and locked, when they leave, so that my dog can not escape.
Thank you!
Everything about your service except the price
Quick delivery
I was suppose to receive a quote on a new furnace and the conversation from oil to propane. I have not received it yet.
Dependable. Having the Wi-Fi monitoring of the fill-gage is a good use of technology and provides me with more comfort and confidence.
I like the convenience of our 8-family pricing group and the ease of making monthly fixed price payments.
Very dependable, always get prompt attention.
Thank you
Your service people are excellent, friendly and knowledgeable.
Oil deivery ans oil burner cleaning
Auto delivery and professional employees
you always show up within 3 days time. It's great!!! Keep up the great work.
I rarely have to call for a delivery..