Customer Testimonials
We have never had a poblem with delivery or billing.
This is our second year with Osterman. Last year was great. We had a shaky start to this year with the new system.
We feel things should have been explained to us better than it was. Hopefully we are going to have a smooth season.
Thank you.
Excellent customer service
THE OFFICE IS VERY RESPONSIVE AND THE DELIVERY WENT VERY SMOOTHLY. GOOD JOB!
I never worry about running out of propane. Excellent service.
Love the savings options and auto fill schedule.
Prompt friendly service
Ability to give senior and military discounts
To long a delivery window, 7 to 10 days is way to long,
Always professional
Dynamic Scheduling - knowing my usage & scheduling delivery to match my usage.
Propane gas deliveries are always timely. Customer service personnel are friendly, helpful, and always available.
On one occasion, my plumber needed info from Suburban in connection with the replacement of my water heater. Suburban responded quickly, allowing my plumber to finish the job in a timely manner.
As a long-standing customer, I have been very pleased with Suburban Propane.
You came out when I was almost out
Very efficient and quick service.
Monitored fullness, responsive requests.
Appreciate the quickly filled request.
Very reliable
I like the service but sometimes the tanks get very low and I get concerned about running out.
They usually come just in time to fill them.
Very fast and professional
Everything
Thanks!
The technician, Kevin, was very knowledgeable and professional. He did a great job!
Very reliable
Always responsive to online orders. Fair pricing although they do charge several fees associated with delivery that many local companies do not.
Good service and monitoring of our propane level so you come out when needed without any prompt.
The service techs and customer support personnel are very professional and go above and beyond.
When I call for service they are always very polite and helpful and the deliveries come when they say
Web site is easy to navigate, it’s easy to request a delivery and response is very timely. I also like being able to view my account information online. The biggest reason for my 10 rating is the excellent customer service when I call the office with a question!
It took several tries to get a hold of someone to order a delivery. I left a message and no call back. Customer service was good once I connected with someone.
Auto delivery