Customer Testimonials

Reasonable prices and budget plan available to customers.

Prompt service when a tank refill was requested

Price and dependability

On time

You kept your word. That means alot

Fair prices
Good customer service

Although we didn't meet the technician or service staff, we know the our propane tan will be refilled timely and the invoice be tagged beside the door, and the online payment is convenient.

Everything

First of all, this is only the 2nd time that my tank has been filled since November 2021, and even this time only about 60%. I was previously using Oil that needed to be filled every 3 or 4 weeks in the winter, and it cost me around $1000 per fill up. Propane is more efficient and keeps my house warmer than the oil, and it seems less dry in the air. So, when the Osterman driver (2644, I forgot his name) came yesterday, he was very professional, and answered all of my questions. When I had oil, it seemed like we were always running out in November and had to pay extra for them to come out, if it was a weekend, but was cold for at least 24 hours just waiting for them to find an available driver. It is so nice that Osterman's is able to watch my tank when it gets somewhat low, and fills it even beforehand, keeping me stress free; about heating the house anyways. I have NO issues with Osterman's, which is a good thing.

Everything

You seem to know when to come without being called.

Pleasant, friendly, and cooperative service staff. On time deliveries.

On time with delivery- responsive when we have questions.

Very Professional, all business - look no further...

Reliable delivery service and helpful customer service

Dependable

We've been with Osterman Propane for about 2.5 years now. We've always found them helpful and reliable. The ladies in the office that we've talked to (Deborah and Maureen, if I remember right) have always been helpful whenever we had questions. Same with the drivers. I can't remember that we've ever had a delivery request get lost in the system - we request once, and it gets done, and typically within a week or less.

One point of feedback, not a huge deal, is that it would be nice to have the capability to create a delivery request online again. When Superior Energy took over, this feature was taken away. Supposedly it now only exists for customers who don't have the automated monitoring. We do have the automated monitoring, but sometimes we need to create a delivery request before the tank gets down to 30%, for example if we have travel coming up. It would be nice to restore this feature that was taken away. No problem calling the office, but one less thing to remember if we can just do it online.

First name removed & Ina
5 John Powers Ln, Bolton

Customer service is excellent. Automatic delivery & auto bill pay via bank account.
Thanks

Great service

Very reliable and good service

Amazing service and happy to have found the online portal for bill paying.

They make it so easy. Little to no issues with the service. They keep us warm. Thank you.

Proactive, even when use is unpredictable! I can always count on delivery!!

Dependable, courteous service, reasonably priced.

Have been a customer for many years and appreciate the excellent service.

I don't have to think about it :) and it is handled

Osterman has always delivered within the time they promise and their delivery person is always pleasant and friendly - and they like our dog !

Service is prompt and professional

Timely tank fills

Job got done and in a timely manner.