Customer Testimonials

Everyone is so nice and kind

I like that I got in and out in the same day but I didn’t like that I have to wait for parts to be put on. I feel like as a costumer It should be a priority to be took care of that day be able to take my vehicle home.

Sasha was very kind and understood what my wants were and helped me as far as planning on coming back in a month and trading in my car for one of your used Suv's that I can budget. I loved looking at your huge inventory, but I am a disabled Senior so I will be looking at your lower priced cars and that's OK with me. THANK YOU! ☺️

The way me and my wife was treated was great I’ve been to other dealers and they wouldn’t even take my info cause I’m a mechanic and I’m always looking that way but yall was more then happy to sit down with us and find out what we had and needed and even what was going on in life Josh was great thank you so much

I absolutely love my 2024 Kona N Line. Great performance and great comfort. Service is outstanding and everyone is so friendly.

The staff is and has been amazing to work with. Jordan is super knowledgeable and always extremely helpful.

Not answering your survey.

Fast, friendly, and professional service!

Everyone was super nice.

Not many issues this far

Y'all go above and beyond

First name removed is the man

I appreciate the friendliness of your employees, Jacob is always there to schedule my appointments at a time that works with my schedule. This is my 3rd car I have purchased from your dealership and one I trust.

Fast and great customer service

Convenient

Very friendly and helpful service deosrtment.

I loved Kia Carnival i just got and Don Franklin Somerset is best to buy car

Excellent service

John and the guys are so knowledgeable and helpful.

Fast service, very good service guys

Friendly, helpful staff

Quick turn around to get appointment

I like the “check up sheet with the red, green, yellow.

I wanted to shoutout Sasha who was the great worker who got me into a new vehicle couldn’t have done it without her would recommend anybody to her!!

Great sales staff. Great service department

Logan was very friendly and helpful. Very nice selection. Easy to get financing. Was very pleased with the vehicle I got!

Quick and friendly service, they use synthetic oil and the oil runs smoothly , very reasonable prices compared with other stores

I was pleased with my experience at Don Franklin, they were so wonderful to work with and brought my car to me

Max Watson was upfront about everything and honest about what the payments would be and didn't keep us there all day our visit was very pleasant

Very professional and very knowledgeable.

Best customer service in Somerset and Kentucky

Love the quality and the service so far is nice and professional