Don Franklin Somerset Hyundai
132 Turner Street
Somerset
KY 42501
United States

Customer Testimonials

Report a concern   September 21, 2026 — Rated 9 out of 10 by C.S. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

I’ve owned many Hyundai vehicles, about 12 between myself, my husband and daughter.

Report a concern   September 21, 2026 — Rated 10 out of 10 by S.B. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Very friendly helpful staff.

Report a concern   September 18, 2026 — Rated 10 out of 10 by J.G. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Inventory n overall good helps great attitudes. All questions were answered.

Report a concern   September 18, 2026 — Rated 10 out of 10 by K.D. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

It was what I was needing and looking for

Report a concern   September 17, 2026 — Rated 10 out of 10 by J.W. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Service is usually within an hour so I can expect how long to wait. The folks are always friendly. And up to now all my oil changes have been free haha

Report a concern   September 17, 2026 — Rated 10 out of 10 by G.I. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

They broke down things to you. That you understand

Report a concern   September 17, 2026 — Rated 10 out of 10 by R.N. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Friendly and helpful staff. Your problem is their problem. They take time to listen.

Report a concern   September 17, 2026 — Rated 10 out of 10 by N.O. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Efficient and very good communication

Report a concern   September 17, 2026 — Rated 10 out of 10 by J.R. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Friendly staff,great warranty, will work with you to get you the vehicle you want.

Report a concern   September 17, 2026 — Rated 10 out of 10 by T.T. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Availability and super friendly helpful people

Report a concern   September 17, 2026 — Rated 10 out of 10 by P.S. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Excellent to work with— Brandon is fantastic!

Report a concern   September 16, 2026 — Rated 10 out of 10 by B.L. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Great customer service, appointment scheduling is easy, straight forward. John is the man when it comes to getting me in and out of the shop in perfect care.

Report a concern   September 11, 2026 — Rated 10 out of 10 by L.C.C. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Jordan provided great customer service in the service department.

Report a concern   September 9, 2026 — Rated 10 out of 10 by T.T. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Fair with warranty and friendly service

Report a concern   September 9, 2026 — Rated 10 out of 10 by J.R. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

I love them and the prices

Report a concern   September 9, 2026 — Rated 10 out of 10 by C.R. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

The guys that work the service desk help beyond what anyone could ask for they need a raise (especially will amd Jacob)

Report a concern   September 7, 2026 — Rated 10 out of 10 by L.Q. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Great service. Mercy friendly and professional advisor. Advised onward what I needed any nothing more.

Report a concern   September 6, 2026 — Rated 10 out of 10 by F.F. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

We've been customers of Don Franklin for years and love the service we get there.

Report a concern   September 3, 2026 — Rated 10 out of 10 by W.W. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Friendly customer service and respect for your concern and needs

Report a concern   September 3, 2026 — Rated 10 out of 10 by K.C. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Was a very good car buying experience. Not pushy good atmosphere.

Report a concern   September 3, 2026 — Rated 10 out of 10 by J.D. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Friendly

Report a concern   September 3, 2026 — Rated 10 out of 10 by R.D. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

So far you have been honest and Dani is the most helpful salesman I have ever dealt with. Every one I talk with I tell them to be sure and ask for her. My only concerned is you no longer refinance and I am somewhat concerned about that.

Report a concern   September 1, 2026 — Rated 9 out of 10 by D.S. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Everybody is very friendly and helpful. Everything was explained to me before the service and how much it would cost. The waiting area is very clean and comfortable. I would recommend it.

Report a concern   August 31, 2026 — Rated 10 out of 10 by L.B. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

The warranty and safety rating.

Report a concern   August 29, 2026 — Rated 9 out of 10 by J.G. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Love my Santa Fe and the service people are always friendly

Report a concern   August 29, 2026 — Rated 10 out of 10 by J.L. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Everything was started and finished on time at a reasonable price.

Report a concern   August 29, 2026 — Rated 10 out of 10 by L.S. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Everything

Report a concern   August 28, 2026 — Rated 10 out of 10 by C.S. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

The warranty peace of mind the 0% rate helps too

Report a concern   August 27, 2026 — Rated 10 out of 10 by M.P. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Professional and great service provided

Report a concern   August 27, 2026 — Rated 10 out of 10 by J.E. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Everyone I interacted with throughout the process of purchasing my new vehicle was absolutely amazing! From the moment I arrived, I felt welcomed, respected, and taken care of. The entire experience was much easier and more enjoyable than I expected, and I truly appreciate everyone who helped make such an important purchase a great experience.

I especially want to recognize Sasha Stevenson, because she truly went above and beyond for me. She was incredibly helpful, patient, knowledgeable, and informative throughout the entire process. She took the time to explain everything to me in a way that was easy to understand and never made me feel rushed or pressured into making a decision. Anytime I had a question, she was more than willing to answer it and make sure I fully understood what I was being told.

One of the things I appreciated most was how thorough Sasha was. She made sure I knew what I was signing, explained the different parts of the purchasing process, and walked me through everything step by step. Buying a new car can be overwhelming, especially when there are so many things to go over, but she made the entire process feel simple and stress-free. I never felt like I was just another customer trying to get through the door. She genuinely cared about making sure I had a good experience and that I was comfortable with everything before moving forward.

Sasha also made sure that I had everything I needed before leaving. She took the time to check in with me, answer any last-minute questions, and make sure I was completely satisfied with my purchase. I really appreciated that extra level of attention because it showed me that she cared about my experience even after the paperwork was finished.

The purchasing process itself was very easy and smooth. Everyone was friendly, professional, and willing to help whenever I needed it. I never felt pressured, uncomfortable, or confused about what was happening. Everything was explained clearly, and the staff made what could have been a stressful process feel exciting and enjoyable.

I am extremely happy with my new vehicle and even happier with the experience I had purchasing it. I will definitely remember how well I was treated throughout the entire process. Sasha did an outstanding job, and I would absolutely recommend her to anyone looking to purchase a vehicle. She is the kind of salesperson who makes you feel comfortable, listened to, and confident in your purchase.

Overall, I could not have asked for a better experience. Thank you to everyone who helped me, and especially to Sasha Stevenson for going above and beyond, being so patient and informative, and making sure I had everything I needed. I truly appreciate all of the time and effort she put into helping me, and I would happily recommend her and the dealership to anyone looking for a new vehicle!


Privacy Policy