Customer Testimonials
This is my second/third year after the Phelps Sunglass Inc. merger with Griffith Energy and so far so good. I was worried coming from a small town company merging with a bigger regional/national and would I lose that small town service and response. During that first year transition I was successful in working out an finance issue. During that process the folks in the Griffith Energy in Skaneateles, NY worked hard with me to resolve the issue. Yes I would recommend Griffith Energy to family and friends. I like Griffith Energy's online services which I can see real time data on my account. Small companies usually don't have a powerful WEB site. Griffith Energy WEB site is very intuitive to navigate around. Cost for propane is always a work in progress; I guess those $1.89 per gallon days are gone : ~ ((
You keep track of when I need a fill.
Respectful response when I call office.
It feels good to know that this company has our back and they are very kind and effective in their job and knowledgeable about their product.....We have been very happy to have select this company for the long haul.... They have been our supplier for several years.....
I just switched companies after 32 years.
My fuel costs were over a dollar a gallon more than what you are charging. I will have to let you know later about your overall service But I will let you know the men were very professional that came to set the tanks and fill them so far so good
Very friendly customer service. Locally based, and great at home service pesonell,
Great service. Always have great service when I call
On time delivery with no problems . I appreciate the personal assistance and customer relationship without having to deal with someone in an office in Rochester/Buffalo etc. .
On time and qualified competent service reps and technicians.
Prompt friendly service
Awesome customer service and very knowledgeable service men
Service, when needed, was excellent.
Fast and professional. Always great to deal with.
Always have had good customer service.
Very dependable. Will monitor amount of propane and deliver when needed.
Reliable and timely service
your service tech. was friendly and helpful , his name is Mike , he explained about your automatic filling and billing process. thank you
I received the assistance I needed, thanks!
Prompt Service and Friendly People
Friendly and quick action
Hanna & Dave C. are great to work with
Fair price fast service friendly
People. No business is perfect and when humans are involved bad things happen and that is both ways. The real sign of a good company is not to assess fault or blame when bad things happen but rather do what needs to be done to make it right and take steps to prevent it from happening again. The crew you have in Skaneateles epitomizes those views.
Great communication and you've made it easy to renew contract each year
prompt friendly service
Always on time. Never have to worry about a delivery.
he works for the company
Only get filled once per year. Everything is fine
I'm very happy you are very friendly.
Propane is delivered and I use it everything is fine.
When we saw the price we were charged for propane we checked current prices and decided our price was too high. My husband called to ask about this and Spoke with someone about the bill. He was told the woman would check on it and he would get a call back.
About an hour later I believe it was Robin that called back and left an explanation on my cell voice mail. it was an excellent explanation and she apologized for the mistake and told me the new price and assured me we would be getting an amended bill.
I did not call back but I should have to Thank her for the prompt response and excellent customer service.
We have always had good customer service with your company but this time the response was so prompt and positive. Thank You, Kathy Szkotak