Customer Testimonials
First Name basis with delivery driver. He calls to see if I need anything
Price and service
everyone coustomer service and driviers are very very helpful and nice
I have to say I am a brand new customer. So far I am happy. No complaints. I appreciate the $100. credit I received to change to Griffith Energy. Thank you very much. Name removed Casale
I never have to worry about running out of propane!
I like I don't have to worry about my heating!
I feel that I'm valued as a customer. Any problems /requests have always been handled with professionalism and friendliness.
Your prices are very competitve, and your staff is very friendly.
The people that work in the office in Ovid do an excellent job. The delivery staff is great.
I just wish I didn't need to use propane and had a natural gas line in house.
I could use a lower price.
You come regularly, very friendly and helpful .
reliable, fairly priced, easily to contact and deal with
Always courteous never left my tank empty in the winter or summer.
Everything goes smoothly and driver is helpful if we have questions and friendly. Convenient when making payments over phone, courteous etc....just hate needing to answer surveys all
the time.
on time
likes auto delivery
were in a bad situation last year and came right out and fixed their thermostat
You are very reliable.
We had no heat on Wednesday and I thought maybe we were out of fuel. You quickly sent someone to check and we had plenty of fuel but had a furnace problem.
I recommended you to my neighbor who is very happy with you and your prices
the best out competitors
"love the ease of use, auto pay auto delivery no worries"
very prompt
Customer says she likes that they are a local company. She is able to speak with a manager when there is an issue. They are responsive.
"Customer said whenever he needs Griffith for his seasonal home, they are good at dropping off the propane. Customer service is fine."
"so far so good, new customer"
"no complaints, besides pricing, differs from office to office.. wondering why person he referred got a lower price, than he did. would like to follow up"
"pre-paying cost reduction, price needs improvement, field techs always on time"
"very great service, no complaints"
You seem to appreciate your customers and appreciate customers that have been with you for years. Advice....DONT be like SPECTRUM. You guys have the ability to bring a sense of community with you. If you can orient your company goals with this in mind it will work to both the benefit of the customer and to you. You are providing a service that brings warmth in the winter, hot water, gas to cook. People become afraid without those things. This allows your company to take on a more paternal role. The more you can integrate your company like a family member bringing warmth to another family member the more happy people will be with you. The worst thing on Earth that you can do is become a corporate industry with no soul. Tips for how to save gas is a good idea. reducing your initial sign up fee or an incentive program where if payments are made promptly for a set amount of time you offer a discount like we will top off your tank or 10 % off etc.....I got a bad taste in my mouth after hearing 2 complaints about how you charge too much for your initial fees. So transparency or giving insight and knowledge about where that money goes would be a good answer for that
Heather Bennett is very helpful and is the main reason I like your service.
Adam was very competent, arrived exactly when he said he would, answered all my questions, and finished the job in a timely fashion. Joe arrived and filled the tank with propane. The wonderful and absolute surprise came when I asked for the bill so I could pay it. Joe told me that the propane was paid for and I still had a credit of over $100.00. I did not know that there was a $250.00 promotion for are customers. The person I talked with over the phone was very pleasant and patient. Great Job done by all!!!