Customer Testimonials

Knowledgeable Techs

Always a great selection of quality products and friendly knowledgeable staff. Willing to go the extra mile and ready to help when disaster struck our ride. A quick service got us back on the road and the friendly technician and staff were very accommodating of our needs. Thank you Freewheel!

I brought multiple bikes in for tune-up evaluation, and both technicians were super friendly and helpful. I appreciated the honesty about the condition of my bikes and what type of maintenance they needed. I'm new to biking so the technicians also explained some basic maintenance things I can do myself.

Aaron at the shop was fantastic, honest, and open with me. I had a great experience all around.

Very nice people and helpful too.

Very knowledgeable and attentive service, availability of the product I was looking for (Trek Verve), location (I could ride my new bike home easily).

The tech was friendly.

I called in about a repair and they did it the next day. Great service, friendly employees.

Great location, excellent customer service, good inventory.

Patrick Knox’s phenomenal wheel building skills !
His attention to detail and craftsmanship!!
Patrick has built four wheel sets for me. I normally have some ideas in mind and Patrick always comes up with something way better!!
I am extremely happy with the last wheel build!! Can’t wait to have him lace up the next wheel set !!!

Thank You very much 🤘🙌🔥👍👍
Name removed

Always have knowledgeable staff- thank you.

David was very helpful and professional, my son and I love our new bikes!

Knowledgeable, friendly, willing to help in any way.

Friendly people and high quality products.

Friendly and knowledgeable staff and good selection of products.

Your sales associates are always ready and willing to answer any questions or help with any issue. This most recent visit was made easy and awesome by David!!

great staff. Kaye was particularly helpful.

Great store and staff and vibe.

After calling many other shops to find a replacement fork for my salsa and being told it would be 6 months or more, I called free wheel and had it in two day’s. Great service and helpful over the phone

Excellent service, knowledgeable, helpful staff.

Your staff was great! Very attentive and follow through and all the details.

very likely - sent a friend in immediately after our visit to make a purchase on an electronic derailer. :)

Good selection

Good help, nice to have another store/brand in St. Paul. Inventory in store was accurate to website. All good stuff in my book.

Mikayla smells weird. Kaye kept giving me the evil eye. David has too much energy. A-A-Ron is handsome.

Friendly, fast, professional service at a fair price.

Mikayla V was very knowledgeable and helpful with parts selection and installation of mount, however another employee a very tall black or dark skin came over to us while installation was being performed and observed us for a few minutes with his hands down inside the front of his pants which I find is disgusting

Best turnaround time in the twin cities! Friendly staff and great work on our bikes. We’d bring them back to you in a heartbeat.

1:1 service, with all questions answered patiently and thoroughly.

Product knowledge. Get it done. Communication. Freewheel is my place. The others pale. I’ve been there and not going back. A week turn around on service is acceptable vs your competition for an appointment in two to three weeks and bring it back after a deposit...uh yea, nope. Keep it up. More rigs to service and to consider for the growing corral of rides in my personal bike room.