Customer Testimonials
Very friendly great service. Very knowledgeable fast repairs.
Prompt, professional, and the customer service level was off the charts… Extremely helpful, and willing to help make decisions before purchasing anything.
Fast, excellent service with a smile from Ernest. I always have my ebike serviced by Martin's when I'm at my cottage on Lake Keuka, rather than in Pittsburgh where I live.
Friendly people. Great prices.
Could not ask for more.
Courteous, professional and very knowledgeable on their products and all of the service they completed for me.
Very knowledgeable and attentive!
Quality bikes for the entire family. Owner is very knowledgeable & helpful.
Store was clean and organized
Very helpful and made sure my bike was ready to go. Very prompt!
Awesome bicycle shop/store owned by an awesome family.
We called in the morning and told you we were coming for a bike you had another buyer come in and want it you held it for us that is great costumer service a big chain store would have sold it out from under is. Thank you so much
fantastic service and friendly, knowledgeable staff !
Great service!
We really had a good experience with Martin
He was very knowledgeable and patient with us as we looked at the bikes. His inventory was much greater than other bike shops we had visited .
Overall a great experience. Would recommend his shop to others wishing to purchase a new bike.
Ernest did everything he could to help me get the bike I wanted. When it didn't work out due to supply issues, he provided a full refund. Thanks for the honest interaction!
Good Customer service. Thank you.
Very helpful and spent time with me discussing several different bike racks. First rate service!!
I was met with kindness and respect walking in your door for the first time.You bought my bike at a fair price. You were honest telling me I could get more money selling on my own. When or if my husband and I buy new bikes I would be pleased to go back and buy or order them through your shop. Thank you
Quick and friendly service. Quality work. Will definitely recommend to friends.
Excellent experience finding a bike that fits my body and budget. The website was useful in knowing what we would find, the experience was efficient, friendly, and helpful. Earnest was very helpful!
Great service and very friendly! A terrific bike shop in the Fingerlakes.
Good selection and knowledgeable and friendly staff.
The Sales person was very kind as we conducted my business as a first time visitor. The first part was to drop off a bike for a tune-up and minor repairs. The second part, which was on a whim, was to look at a new bike for me. He explained options and differences and I ended up with a new bike to take home with me.
Great price fast work
There is always domeone there to assist us in finding the proper item and fit taht we need for our needs.
Friendly, quick, above and beyond(cleaned my dirty bike :)).
Excellent service and very reasonable pricing. I brought my bike in for a tune up and everything was completed on the day it was promised. I was called to review what was being done and a given the option to do a few upgrades while they were working on the bike. Feels like a brand new bike.
Always a great service.
Excellent Customer Service. I needed a bike rack add on kit to make my 2 bike, bike rack a 4 bike, bike rack. My Hollywood bike rack is over 10 years old. They are one of the only shops that had one in their inventory. But their website said pick up only. I live in MD and they are in NY. They agreed to mail it. I am so grateful! First name removed
Very happy with the bike. Martin’s was very friendly, professional, and knowledgeable. The shop was well stocked and has a great selection. Highly recommend.