Customer Testimonials
Excellent service. Ordered a part and it arrived a day early. Wow. Prompt. Well packaged.
Ernest is very knowledgeable about all types of bikes and extremely polite and easy to work with. He goes out of his way to research complicated questions.
We are very satisfied with the service at Matins and we plan on more purchases and service.
They are great to work with!
Ernest, the owner, is very knowledgeable, takes time to explain, to the purchaser’s satisfaction, questions about new items and service needs.
I have purchased 3 bikes from Martins. I plan on purchasing an E Bike, at some point. Ernest allowed me To go for a ride on the e-bike I was considering. When I returned, he discussed my options with me and showed me what bikes fit my requirements.
Ernest is very “low key”. He is interested in you getting what you, as the purchaser, want and never tries to encourage you to purchase more than you actually need.
Ernest and his staff are also top shelf service men. Any work done at Martin’s done to the highest standards.
Knowledgeable personnel
Your kind and helpful staff did a great job and didn’t make me feel like I was asking stupid questions.
What a wonderful shop. Mr. Martin was great to deal with. Answered all the questions I had. Let me take the bike for a test ride and gave me time to decide. Very comfortable and friendly atmosphere. Although I'm not from the area, I will definitely stop back to visit.
Quality products, knowledgeable staff and personal service.
Very knowledgeable and pleasant to deal with. Takes as much time as necessary to answer your questions and an overall great experience . Highly recommend when you need help or have questions regarding your bike.
Great products, excellent and friendly service!
Very quick and detailed service. Thanks
Friendly, fast shipping!
Fair, friendly and timely with good results.
As service oriented as they get, the best bike shop around! I'm always satisfied every time I ask for help or advice. 10 stars!
Ernest continues to offer excellent and quick service for the annual maintenance of my Trek e-bike. Every year I bring it in for a tune-up and he always returns the bike to me as if it is essentially brand new, yet I purchased the bike in 2018.
Service is top notch, prices are fair.
I was having issues with my bike, so I took it to my local shop simply because of proximity. Explained symptoms and what I’ve done, they pretty much gave me a shrug and a “idk”. I felt dismissed and like I was wasting their time. Took it to Martin’s, gave them the same spiel, and Ernest was like “do you have 30 minutes and I’ll get it done?” Less than 30 minutes later, work is complete and bike is back to running beautifully, and for a very reasonable price.
Ernest was extremely helpful from the moment I reached out about a particular bike. Then, when my wife and I visited the store, he took the time to familiarize us with the many options between bikes and brands and allowed us to test ride multiple bikes. We ultimately purchased two bikes from Martin's and couldn't be happier about the experience. We definitely recommend this store to anyone in or near the area of Dundee. We hope to visit the store again soon! Thanks!
Excellent service! Very knowledgeable staff!
Friendly and fairy priced. Skilled mechanic.
Quality and fair prices
Excellent sales person and great product
Courteous and quick
Knowledgeable help. Great service. Patient answering questions
Ernest replaced my failed inner tube in a very short time and the price was less than I expected. We take all our bicycle business there.
High quality products and friendly and helpful service. Very responsive.
Great service Very friendly guy to talk to.
Good customer service and good product
Great service
Friendly - accommodating with request
Fast, good quality and reasonably priced